Blog

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

Verizon Releases New and Improved Unlimited Plans for Business Verizon just released their new corporate unlimited plans. These updated plans offer more flexibility than ever before (e.g. unlimited up to 25gb w/up to 15gb of hotspot OR unlimited up to 22gb w/up to 10gb of hotspot). For users who might not have fallen within theRead more

A few minutes of prevention can protect your business. With remote work impacting where and how payments are processed, COVID-19 has had a profound effect on accounting functions. We have seen an uptick in clients shut down for nonpayment due to address changes by providers. For example: If you previously sent your Verizon payments toRead more

On July 15, AT&T expanded the AT&T International Day Pass for Business from 100+ countries to 200+ countries. Because International Day Pass for Business charges now apply in all the same countries previously included only in AT&T Passport & AT&T Passport Pro, organizations that had both in the past should choose between International Day PassRead more

Prioritize Business Traffic for a Better Experience. Working from home offers tremendous flexibility, but with school starting online across the country, many of us are experiencing new challenges. As parents and students share the same internet connection, slow bandwidth, jitter, dropped calls, and video issues increase. What many people don’t know is that there areRead more

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more

We are proud to deliver our 2020 UC Market Insights and Decision Guide. Contained within the guide you’ll find: Insights gathered from thousands of implementations and client engagements Perspectives learned from sitting alongside our clients in the trenches to add context to the analyst perspective The framework we’ve used to help our clients find theRead more

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

With phishing and other security attacks on the rise, are you confident that your network is secure? We ask clients all the time how they would know if a cyber-attack compromised their network or users. Responses generally include: – When someone has an issue with their computer – If we start getting complaints that theRead more

2020 Vision: Unified Communications If you couldn’t make it to our 2020 Vision: Unified Communications Webinar on March 25th or April 2nd, have no fear… you can watch the recording here! Tune in for a 360 view of the current Unified Communications marketplace and what you can expect to see next. You will walk awayRead more

We are in the midst of a situation that no one could have anticipated with the spread of COVID-19. If your employees are working from home due to the novel Coronavirus, the resulting increase in mobile usage may create huge overage costs for your business. As your partner, we want to help protect your businessRead more

As much of the country moves to a telework environment, reliable internet bandwidth is a common challenge. We recommend having your staff complete basic network reliability testing on their home networks as you send them home. This will be most needed if you don’t currently have a remote working policy in place as most policiesRead more

As organizations move to remote work to stop the spread of the novel coronavirus, many clients are unsure of the capabilities of their existing services.  To provide easy access for our clients, we will be collecting all that data, separated by provider below.  We will continue to update as we receive more information. For clientsRead more

Simple Guidelines for Measuring Your Organization’s Web Conferencing Preparedness With the growing concerns around the Coronavirus pandemic, we see a dramatic increase in remote work and virtual meetings. With this in mind, it is critical for organizations to ensure that their employees are equipped with the proper tools for remote collaboration. All users should haveRead more

As you may know, Apple and Samsung are in the midst of inventory constraints related to their smartphone supply chains. This is tied to numerous factors, but COVID-19 seems to be the primary cause. It has been difficult to fully narrow the details due to the sensitive nature of the information regarding the virus. WeRead more

Engaging Raving Fans Through Value Realization   In 2019, we launched ARG’s value realization process. The process builds on the business value identification in our consulting process and carries it beyond deployment to ensure that our clients fully implement and operationalize the benefits of new technology. A year following the value realization rollout, we satRead more

Multichannel Chat Enables Users to Communicate with Anyone on Any Platform Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in fromRead more

Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions areRead more

McLean, VA – February 3, 2020 – ARG, Inc. announced today the expansion of its technology consulting practice to now serve the Southeast region of the United States. On November 1, 2019, Ralph Hawkins joined the ARG team as Executive Vice President. ARG leverages the thousands of client meetings and technology projects they complete every yearRead more

Cell coverage on cruises can be a challenge. Verizon has a new plan that makes it simpler.   To use your cell phone on your cruise, you have two options — either connect to the ship’s cellular service or connect to the ship’s wi-fi. Both will cost you extra and costs vary widely by ship.  TravelpassRead more

Exciting News for International Travelers: New Options are Available on AT&T Previously AT&T offered two international options (outside of Day Pass) 1Gb/3Gb – voice at $0.35 per minute and unlimited text. You could buy the plan for 30 days or recurring on your plan for regular travel.  This week, new plans launched – see belowRead more

The Top-Rated Technology Consultancy was a Finalist for the Annual MSP 501’s “MSP of the Year” Award McLean, Virginia – Oct. 10, 2019 – ARG, Inc. is pleased to announce it was named a finalist for “MSP of the Year” as part the prestigious 12th annual Channel Futures MSP 501 rankings. The competition for placementRead more

Verizon is retiring the CDMA network and you may have seen notices in your invoice or as a pop up when making accessing your account. While they don’t plan to completely do away with the network until January 1st, 2021, some major changes will take effect on January 1st to encourage people to make a changeRead more

ARG’s Chief Experience Officer (CXO), Heather Campbell, wrote a terrific article discussing the importance of incorporating client experience into a company’s culture and client engagements. Heather is spearheading ARG’s value realization process, which helps clients through the technology adoption process to full realization of the business outcomes they were expecting. She drives her team toRead more

Earlier this summer, ARG was named one of the world’s premier managed service providers by Channel Futures MSP 501.  In conclusion of last week’s Channel Partners conference held in Washington DC, Channel Futures hosted an MSP 501 award ceremony where ARG was recognized as a finalist for “MSP of the Year”. ARG’s Chief Revenue Officer,Read more

ARG was thrilled to welcome the Channel Partners Evolution conference to our home town of Washington D.C. last week. During the show, ARG’s CEO, Greg Praske and Chief Revenue Officer, Mike Shonholz, had the pleasure of sitting down with Gary Audin to talk about ARG’s business value-based approach to IT consulting and some of theRead more

In his recent article for Channel Futures, ARG Chief Revenue Officer, Mike Shonholz, discusses the impacts that new applications and solutions entering the IT services market are having on both consumers and service providers. Businesses are facing more technology choices than ever before, which in turn is creating new opportunities and challenges for solution providers.Read more

Top-Rated Technology Consultancy Debuts within the Top 20% of Channel Futures MSP 501 Ranking McLean, Virginia – July 24, 2019 – ARG Inc. is pleased to announce it has been named one of the world’s premier managed service providers by Channel Futures MSP 501. Debuting at #82 on the 12th annual list, ARG continues toRead more

Channel Sales and Business Development Leader Mike Shonholz Named ARG Chief Revenue Officer as Firm Scales Success with New and Existing Customers MCLEAN, Va.–(BUSINESS WIRE)–ARG, Inc. today formally announced its plans to accelerate and scale the firm’s success from regional to national, focusing in on serving the advanced IT business needs of small to mid-sizeRead more