Multichannel Chat Enables Users to Communicate with Anyone on Any Platform
Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in from across the organization. Often, you’ll have engineers who love Slack and then some users who like the platform that is integrated with their phone system. Most companies also have a few people that have had an account on another platform for years who just won’t move away from it. Trying to force users to change can cause issues but switching between various apps to manage multiple communication channels has a larger impact, causing confusion and lost data. New multichannel chat features include cross-application content sharing, allowing teams who use different apps to stay in their app of choice while still collaborating as a group.
The supported platforms include:
Slack, Skype, Salesforce Chatter, Google Hangouts, Twitter, GroupMe, Telegram, HipChat, Yammer, Cisco Webex Teams, Cisco Jabber, Cisco Spark, IRC, Gitter, Mattermost, Fleep, Rocket Chat, Planio, Link S4B, SocialCast, Flowdock, Campfire, iMeet Stride, and more.
Multichannel chat stitches all of these platforms into a single messaging application so all of your users can communicate through the mode of their choosing. This solution enables increased adoption of messaging and the ability to meet your clients and coworkers where they digitally live.
Your ARG team can provide pricing and options for these solutions. Reach out to your team at ARG or contact firstname.lastname@example.org for more information