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Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

Multichannel Chat Enables Users to Communicate with Anyone on Any Platform Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in fromRead more