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Home Articles posted by Erica Lord

A fall wardrobe for Antonio

By Erica Lord | Kindness | 0 comment | 1 November, 2022 | 0

I headed into Walmart to do some shopping for the little free pantry on my lunch break and struck up a conversation with a gentleman riding a motorized shopping cart.  He asked if I could spare some change and I told him I didn’t carry cash, but would be happy to buy him some groceries. Read more

ARG Named Top Workplace for 8th Year

By Erica Lord | Company Culture, News, Press Release | 0 comment | 17 June, 2022 | 1

McLean Va., June 17, 2022 – ARG, Inc. a Virginia-based national technology consulting firm, announced that it has been recognized on The Washington Post’s Top Workplaces 2022 list. The list recognizes 200 Washington-area firms rated internally by their employees to be the best place to work in the region. Employee feedback is the sole basis forRead more

International Service for 5G

Taking Your 5G Phone out of the Country? Do this First!

By Erica Lord | Mobile Device Management, Mobility, News, Wireless | 0 comment | 4 March, 2022 | 0

Everything you need to know to travel internationally with a 5G phone. Spring has sprung and travel is opening up but a large percentage of countries do not have 5G.  As you plan that business trip or go on vacation, your international plan may do you no good unless you turn off 5G. With thatRead more

the great decommission

The Great Decommission

By Erica Lord | Connectivity, Contingency Planning, Network, News, Trending Topics, Uncategorized, Wireless | 0 comment | 2 March, 2022 | 0

There are three technology options for analog line replacement depending on your use case and location. Here are the technical details you need to help you make the right decision for your business.

Securing PHI and Meeting Compliance Needs in the Cloud for AbsoluteCare

By Erica Lord | Case Study, Cloud, DRaaS, Infrastructure, Managed Service Provider, Medical, News | 0 comment | 26 January, 2022 | 0

Client Bio AbsoluteCare is a leading healthcare provider that focuses on providing comprehensive and preventative care to the most vulnerable populations in the United States. Since 2000, AbsoluteCare has enabled the treatment of thousands of chronically ill patients by using innovative health management tools.   Challenge To deliver quality patient-facing programs and associated technologies, dataRead more

Recover Cell Phone Early Termination Fees

By Erica Lord | Case Study, IT Clarity, Mobility, Success Story, Wireless | 0 comment | 4 October, 2021 | 6

Cell phone shortfall penalties can be a massive expense for large companies experiencing sudden staff reductions. See how ARG coordinated a solution to save money and mitigate risk. Client Bio: A large government contractor Challenge: After losing a large contract, the client was facing sunk equipment costs and high early termination charges for the 900Read more

Telecom Expense Management offers Immediate Operational Support and Cost Savings

By Erica Lord | Case Study, News, Telecom Expense Management | 0 comment | 28 September, 2021 | 5

Client Bio: An office REIT and S&P MidCap 400 company with 120 locations. Challenge: The client had already consolidated on a national network aggregator but was looking for operational support and additional cost savings. They were spending $160k/month to support their 120 locations. Solution: In addition to operational support, ARG’s continual contract evaluation and optimizationRead more

Improved Student Experience and Accessibility for Technical Institute

By Erica Lord | Case Study, Mobile Device Management, Mobility, Success Story, Wireless | 0 comment | 14 September, 2021 | 5

Increased flexibility and accessibility without a massive cost increase. Client Bio: A Technical Institute providing certifications and continuing education Challenge: The client needed to upgrade their testing technology for certification classes. They were using paper and requiring students to fill in bubbles for testing. The testing platform did not allow images or additional context toRead more

Enabling Scale through Centralization

By Erica Lord | Case Study, Network, SD-WAN, Success Story, Uncategorized | 0 comment | 8 September, 2021 | 4

The client was moving to the cloud and required a solution to uniformly apply network and security governance across the enterprise as they acquired additional subsidiaries. Client Bio: A 46-site comprehensive lifestyle service and hospitality company growing through acquisition. The Challenge: The client is made up of subsidiaries that have historically operated on disparate systemsRead more

Short Term International Cell Phone Solution for Trade Show

By Erica Lord | Case Study, IT Clarity, Mobile Device Management, Mobility, Success Story, Wireless | 0 comment | 1 September, 2021 | 6

International trade shows create logistics and communication challenges, see how ARG helped a team stay in touch to ensure a top-notch event. Client Bio: A global trade organization. Challenge: The client needed a short-term communication solution to allow 50 staff and contractors to communicate in real-time while hosting an international trade show. Solution: ARG wasRead more

Small-but-Mighty IT Strategy Yields Substantial Results for Large Nonprofit

By Erica Lord | Case Study, Cloud, Infrastructure, IT Clarity, Managed Service Provider, MSP, Nonprofit, Success Story | 0 comment | 30 May, 2021 | 9

During an assessment by an outside consultant, IT leadership at a large regional nonprofit was found lacking. The leadership deficit caused excessive costs, delays in delivering hardware, software, and data access to new and reassigned employees, and absent or partial documentation of key IT processes and architecture. This negatively impacted application management, infrastructure management, andRead more

freedom solutions group

ARG Acquires Freedom Solutions Group

By Erica Lord | IT Clarity, News, Press Release, Trending Topics | 0 comment | 13 April, 2021 | 31

ARG expands footprint, and broadens the depth and breadth of its technology solutions, services, and expertise with the addition of Richmond, VA-based agent. McLean, VA, April 13, 2021 – Executing to plan at an accelerated pace, ARG is thrilled to announce the merger with long-time partner, Freedom Solutions Group (FSG) as they join to operateRead more

Ellipsis Jetpack Wireless Hotspot

RECALL NOTICE: Ellipsis Jetpack Mobile Hotspot

By Erica Lord | News, Security, Trending Topics, Wireless | 0 comment | 12 April, 2021 | 25

Verizon has issued a recall in cooperation with the U.S. Consumer Product Safety Commission for Ellipsis Jetpack mobile hotspot devices (model numbers MHS900L, MHS900LS and MHS900LPP) after the company was made aware that the lithium-ion battery in the hotspots can overheat, posing a fire and burn hazard. As part of the recall, Verizon will exchangeRead more

Wireless Management Saves Time & Money

By Erica Lord | Case Study, IT Clarity, Mobile Device Management, Mobility, Success Story | 0 comment | 2 March, 2021 | 4

National cleaning company offloads support and finds wireless savings. Client Bio: Nationwide facilities cleaning and maintenance company with over 5,000 employees. Challenge: The client was struggling to manage wireless expenses with limited resources.  They had one person managing over 400 devices in addition to her other responsibilities and it was taking an increasing amount ofRead more

SD-WAN & network optimization

SD-WAN & Network Optimization Yields Significant Savings

By Erica Lord | Case Study, IT Clarity, Network, SD-WAN, Success Story, Telecom Expense Management, TEM | 0 comment | 15 February, 2021 | 6

Global engineering firm realizes savings from SD-WAN & network optimization with the right team to deliver on the strategy and deployment. Client Bio: A large global engineering firm with over 50 locations and 1500 employees. Challenge:  Client purchased a Versa SD-WAN solution from a trusted IT solution partner and needed to source dual network connectivity.Read more

TEM & SD-WAN

National Pain Relief Network Saves Time and Money with TEM & SD-WAN

By Erica Lord | Case Study, IT Clarity, SD-WAN, Success Story, Telecom Expense Management, TEM | 0 comment | 5 February, 2021 | 6

Decreased Cost, Increased Bandwidth, & Consolidated Support with TEM & SD-WAN Client Bio: A leading national network of 80 pain relief centers helping over 1 million patients. Challenge: The client was struggling to manage monthly invoices that spanned over 80 locations and 15 providers. They were spending $140,000 every month on their IT infrastructure, whichRead more

David DeCillis

David DeCillis Joins ARG

By Erica Lord | Company Culture, Connectivity, IT Clarity, Network | 0 comment | 11 December, 2020 | 4

Introducing ARG’s Newest Addition, David DeCillis! ARG is thrilled to welcome Senior Product Specialist – Network, David DeCillis, to the team. David, an industry veteran, is approaching his 25th year in the IT world. He most recently served as Vice President of IT for a national transportation and logistics company supporting over 2,300 users across 40+Read more

contact center trends

Examining Contact Center Trends and the New CCaaS GMC

By Erica Lord | CCaaS, Communication, Contact Center, News, Trending Topics | 0 comment | 17 November, 2020 | 5

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

Accounting Departments Beware! 

By Erica Lord | Mobility, Telecom, Trending Topics | 0 comment | 5 November, 2020 | 1

A few minutes of prevention can protect your business. With remote work impacting where and how payments are processed, COVID-19 has had a profound effect on accounting functions. We have seen an uptick in clients shut down for nonpayment due to address changes by providers. For example: If you previously sent your Verizon payments toRead more

Changes to AT&T Wireless International Coverage

By Erica Lord | Mobile Device Management, Mobility, News, Trending Topics | 0 comment | 18 September, 2020 | 1

On July 15, AT&T expanded the AT&T International Day Pass for Business from 100+ countries to 200+ countries. Because International Day Pass for Business charges now apply in all the same countries previously included only in AT&T Passport & AT&T Passport Pro, organizations that had both in the past should choose between International Day PassRead more

Better bandwidth

Better Bandwidth for Working From Home with Kids

By Erica Lord | Connectivity, Network, SD-WAN, Solution Highlight, Trending Topics | 0 comment | 9 September, 2020 | 5

Prioritize Business Traffic for a Better Experience. Working from home offers tremendous flexibility, but with school starting online across the country, many of us are experiencing new challenges. As parents and students share the same internet connection, slow bandwidth, jitter, dropped calls, and video issues increase. What many people don’t know is that there areRead more

Microsoft Teams in GCC High

Deploying Microsoft Teams in GCC High

By Erica Lord | Case Study, Collaboration, IT Clarity, Success Story, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 22 May, 2020 | 5

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more

Wireless Overage Charges

Protection Against Wireless Overage Charges

By Erica Lord | Business Continuity, Mobile Device Management, Mobility, News, Trending Topics | 0 comment | 23 March, 2020 | 2

We are in the midst of a situation that no one could have anticipated with the spread of COVID-19. If your employees are working from home due to the novel Coronavirus, the resulting increase in mobile usage may create huge overage costs for your business. As your partner, we want to help protect your businessRead more

network reliability

Testing Home User Networks for VoIP/Video Compatibility

By Erica Lord | Business Continuity, Connectivity, Network, News, Trending Topics | 0 comment | 17 March, 2020 | 4

As much of the country moves to a telework environment, reliable internet bandwidth is a common challenge. We recommend having your staff complete basic network reliability testing on their home networks as you send them home. This will be most needed if you don’t currently have a remote working policy in place as most policiesRead more

Business Continuity Resources for Existing Services

By Erica Lord | Business Continuity, Contingency Planning, News, Trending Topics | 0 comment | 13 March, 2020 | 1

As organizations move to remote work to stop the spread of the novel coronavirus, many clients are unsure of the capabilities of their existing services.  To provide easy access for our clients, we will be collecting all that data, separated by provider below.  We will continue to update as we receive more information. For clientsRead more

Secure Remote Access to Critical Applications

By Erica Lord | Business Continuity, Cloud, Connectivity, Contingency Planning, DaaS, Network, Security | 0 comment | 13 March, 2020 | 3

Secure Access to Critical Applications is a barrier to remote worker productivity.   Allowing people to VPN from nonupdated/ unprotected home computers drastically increases your risk of cybersecurity breach.  In addition to the security issues, Virtual Private Network (VPN) access is frequently license-based, so limitations in the licensing may prohibit staff from working remote in anRead more

Web Conferencing Best Practices

By Erica Lord | Business Continuity, Collaboration, Contingency Planning, News, Trending Topics | 0 comment | 13 March, 2020 | 1

Simple Guidelines for Measuring Your Organization’s Web Conferencing Preparedness With the growing concerns around the Coronavirus pandemic, we see a dramatic increase in remote work and virtual meetings. With this in mind, it is critical for organizations to ensure that their employees are equipped with the proper tools for remote collaboration. All users should haveRead more

Value Realization

Inside ARG Value Realization with Heather Campbell

By Erica Lord | Cloud, Cloud Implementation, DaaS, IT Clarity, News, Trending Topics, UCaaS | 0 comment | 17 February, 2020 | 6

Engaging Raving Fans Through Value Realization   In 2019, we launched ARG’s value realization process. The process builds on the business value identification in our consulting process and carries it beyond deployment to ensure that our clients fully implement and operationalize the benefits of new technology. A year following the value realization rollout, we satRead more

API Economy

Adapt or Die: The CX Impact of the API Economy

By Erica Lord | Cloud, IT Clarity, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 5 February, 2020 | 2

Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions areRead more

southeast

ARG Expands to Deliver IT Clarity to the Southeast

By Erica Lord | IT Clarity, Southeast, Trending Topics | 0 comment | 3 February, 2020 | 2

McLean, VA – February 3, 2020 – ARG, Inc. announced today the expansion of its technology consulting practice to now serve the Southeast region of the United States. On November 1, 2019, Ralph Hawkins joined the ARG team as Executive Vice President. ARG leverages the thousands of client meetings and technology projects they complete every yearRead more

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Recent Posts

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  • To BYOD or not to BYOD
  • A fall wardrobe for Antonio
  • ARG Expands Geographic Reach with Acquisition of Florida-based Global Network Services

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