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Home Archive by category "Solution Highlight"

Stop Your Calls from Showing up as SPAM

By Jeff Milford | Cloud, Customer Experience, Solution Highlight, Telecom, Trending Topics, UCaaS, Unified Communications as a Service, Wireless | 0 comment | 7 March, 2023 | 0

Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

Image of cybersecurity questionnaire

Vulnerability Scan vs. Penetration Test

By David DeCillis | News, Security, Solution Highlight | 0 comment | 29 March, 2022 | 0

What you need to know about Vulnerability Scans and Penetration Tests. Clients are often unsure where to begin on their cybersecurity journey. A natural starting point is to identify how secure you are today and there are several ways to approach it. The terms Vulnerability Scan and Penetration (Pen) Test sometimes get used interchangeably whenRead more

Better bandwidth

Better Bandwidth for Working From Home with Kids

By Erica Lord | Connectivity, Network, SD-WAN, Solution Highlight, Trending Topics | 0 comment | 9 September, 2020 | 5

Prioritize Business Traffic for a Better Experience. Working from home offers tremendous flexibility, but with school starting online across the country, many of us are experiencing new challenges. As parents and students share the same internet connection, slow bandwidth, jitter, dropped calls, and video issues increase. What many people don’t know is that there areRead more

multichannel chat

Solution Highlight: Multichannel Chat

By Michael Schrader | Cloud Communications, Collaboration, Communication, Solution Highlight, Trending Topics | 0 comment | 11 February, 2020 | 1

Multichannel Chat Enables Users to Communicate with Anyone on Any Platform Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in fromRead more

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