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Home Archive by category "Unified Communications as a Service"

Stop Your Calls from Showing up as SPAM

By Jeff Milford | Cloud, Customer Experience, Solution Highlight, Telecom, Trending Topics, UCaaS, Unified Communications as a Service, Wireless | 0 comment | 7 March, 2023 | 0

Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

ARG Delivers New Market Insights on Customer Experience

By Lindsey Bronston | Contact Center, Customer Experience, News, Press Release, Trending Topics, Unified Communications as a Service, Video | 0 comment | 14 February, 2023 | 0

Findings show that fast response times, self-service options and the convenience and time-savings that come from mobile-ready e-commerce capabilities drive loyalty, retention, and higher profits. McLean, Va., February 14, 2023 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG today announced the availability of the Customer Experience: Market Insights &Read more

Sustainable IT

3 Tactics for Sustainable IT

By Stephen Murphy | Cloud, Connectivity, Contact Center, Infrastructure, Internet of Things, IoT, Remote Work, Security, Sustainability, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 20 January, 2023 | 0

Can Technology be Green? Gartner forecasts that by 2025, 50% of CIOs will have performance metrics tied to sustainability but technology, by its nature, is energy intensive. How can companies make IT more sustainable while delivering compelling solutions? Tactics for Greener IT1. Efficient Hardware Consider more efficient hardware. Move workloads to hyperscalers or cloud providers.Read more

Improving CX for Cape Air with a feature-rich contact center and phone system

By Lindsey Bronston | Case Study, CCaaS, Cloud, Collaboration, Communication, Contact Center, Success Story, UCaaS, Unified Communications as a Service | 0 comment | 12 December, 2022 | 0

Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Premier Fortune 500® Technology Company Saves 30% on IT

Premier Fortune 500® Technology Company Saves 30% on IT

By Jason Assaly | Case Study, Connectivity, Defense Contractor, Government Contractor, Network, News, Success Story, UCaaS, Unified Communications as a Service | 0 comment | 25 May, 2022 | 0

Summary ARG assisted a $13 billion in revenue technology and consulting company reduce its IT spend by 30%. The project is a case study in clearly defined goals and consistent communication leading to a true partnership. Acquisitions create turmoil in IT organizations. Establishing accurate inventory, assessing future needs, and driving reductions in services to meetRead more

Thoughts on the Abandoned Zoom Five9 Merger

By John O Cooper 5th | Contact Center, News, Trending Topics, UCaaS, Uncategorized, Unified Communications as a Service | 0 comment | 1 October, 2021 | 2

Well, I guess that is that, and we are left to wonder what might have been. A variety of financial factors led to the Five9 stakeholders rejecting Zoom’s bid and there are a lot of great articles covering all those moving pieces. I’ve had a number of clients reach out today and wanted to giveRead more

RingCentral Desktop App

New RingCentral Desktop App Rollout

By Lindsey Bronston | Cloud Communications, News, UCaaS, Unified Communications as a Service, Webinar | 0 comment | 23 April, 2021 | 4

What to expect from RingCentral’s new desktop application in May. ARG’s mission is to protect clients from obsolescence by providing IT clarity. IT clarity doesn’t stop with identifying the right technology solution.  In addition to deployment and adoption support, ARG’s value realization process continues to educate clients on the features and benefits being rolled outRead more

contact center trends

Examining Contact Center Trends and the New CCaaS GMC

By Erica Lord | CCaaS, Communication, Contact Center, News, Trending Topics | 0 comment | 17 November, 2020 | 5

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

FedRAMP-Compliant UC

FedRAMP-Compliant UC Solution Delivers Simplicity, Scalability, and Savings

By John O Cooper 5th | Case Study, Compliance, Defense Contractor, IT Clarity, Success Story, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 13 August, 2020 | 3

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more

UC Market Insights & Decision Guide

By Lindsey Bronston | Trending Topics, UCaaS, Unified Communications as a Service, Video | 0 comment | 10 July, 2020 | 1

We are proud to deliver our 2020 UC Market Insights and Decision Guide. Contained within the guide you’ll find: Insights gathered from thousands of implementations and client engagements Perspectives learned from sitting alongside our clients in the trenches to add context to the analyst perspective The framework we’ve used to help our clients find theRead more

Microsoft Teams in GCC High

Deploying Microsoft Teams in GCC High

By Erica Lord | Case Study, Collaboration, IT Clarity, Success Story, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 22 May, 2020 | 5

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more

Technology Town Hall: Making Work from Home Work for You [Webinar Recording]

By Lindsey Bronston | Business Continuity, Cloud, Collaboration, Communication, Contingency Planning, Events, IT Clarity, Mobility, Network, News, Security, Trending Topics, UCaaS, Unified Communications as a Service, Video, Webinar | 0 comment | 20 April, 2020 | 1

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

2020 Vision: Unified Communications [Webinar Recording]

By Lindsey Bronston | Collaboration, Events, IT Clarity, News, Trending Topics, UCaaS, Unified Communications as a Service, Video, Webinar | 0 comment | 6 April, 2020 | 2

2020 Vision: Unified Communications If you couldn’t make it to our 2020 Vision: Unified Communications Webinar on March 25th or April 2nd, have no fear… you can watch the recording here! Tune in for a 360 view of the current Unified Communications marketplace and what you can expect to see next. You will walk awayRead more

Value Realization

Inside ARG Value Realization with Heather Campbell

By Erica Lord | Cloud, Cloud Implementation, DaaS, IT Clarity, News, Trending Topics, UCaaS | 0 comment | 17 February, 2020 | 6

Engaging Raving Fans Through Value Realization   In 2019, we launched ARG’s value realization process. The process builds on the business value identification in our consulting process and carries it beyond deployment to ensure that our clients fully implement and operationalize the benefits of new technology. A year following the value realization rollout, we satRead more

multichannel chat

Solution Highlight: Multichannel Chat

By Michael Schrader | Cloud Communications, Collaboration, Communication, Solution Highlight, Trending Topics | 0 comment | 11 February, 2020 | 1

Multichannel Chat Enables Users to Communicate with Anyone on Any Platform Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in fromRead more

API Economy

Adapt or Die: The CX Impact of the API Economy

By Erica Lord | Cloud, IT Clarity, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 5 February, 2020 | 2

Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions areRead more

Defense Contractor

Defending a Defense Contractor with a Compliant Solution

By Erica Lord | Case Study, Compliance, Defense Contractor, IT Clarity, Success Story, UCaaS, Unified Communications as a Service | 0 comment | 27 January, 2020 | 5

Consolidating Unified Communications Tools into a Secure, Compliant, Single Pane of Glass. Client Profile A national privately-held consulting company with over 200 staff dedicated to solving challenging problems in national defense. Previous State Avaya on-premises PBX; Verizon PRI’s; numerous collaboration & messaging tools (including Microsoft Teams, Slack, GoToMeeting, WebEx, and Jira). Key Critical Requirements NISTRead more

trade association

Major Trade Association Achieves Greater Efficiency, Easier Administration, and Increased Security

By Jason Assaly | Case Study, Cloud, DRaaS, IaaS, IT Clarity, Nonprofit, Security, Success Story, UCaaS | 0 comment | 17 October, 2019 | 7

Trade Association Protects Organization and Streamlines Communication with Cloud-Based Solution Client The client is a trade association that supports over 15 million U.S. jobs and represents a nearly $400 billion U.S. industry. With support from the client, more than 2,200 companies enjoy membership benefits such as policy advocacy, market research, technical education, industry promotion, standardsRead more

MSP of the Year

ARG Sees Writing on the UCaaS Wall

By Mike Shonholz | IT Clarity, News, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 17 September, 2019 | 0

Earlier this summer, ARG was named one of the world’s premier managed service providers by Channel Futures MSP 501.  In conclusion of last week’s Channel Partners conference held in Washington DC, Channel Futures hosted an MSP 501 award ceremony where ARG was recognized as a finalist for “MSP of the Year”. ARG’s Chief Revenue Officer,Read more

Call Me Maybe, But Text Me First [Webinar Recording]

By Lindsey Bronston | Cloud Communications, Events, UCaaS, Unified Communications as a Service, Video, Webinar | 0 comment | 30 August, 2019 | 1

Call Me Maybe, But Text Me First: What You Need to Know About the Future of Business Communication Due to record attendance at our original Call Me Maybe, But Text Me First event in May, we hosted a webinar version of this seminar featuring Mike Hamilton, Evolve IP’s Vice President of Product Development. Technology likeRead more

Call Me Maybe, But Text Me First: The Future of Business Communication

By Lindsey Bronston | Cloud Communications, Events, UCaaS, Unified Communications as a Service, Video | 0 comment | 3 June, 2019 | 1

Call Me Maybe, But Text Me First: What You Need to Know About the Future of Business Communication Did you miss our last event Call Me Maybe, But Text Me First: What You Need to Know About the Future of Business Communication? If so, you won’t be getting a voicemail, but you can catch upRead more

Using Cloud-Based Solutions to Solve Multiple IT Problems

Using Cloud-Based Solutions to Solve Multiple IT Problems

By Sam Mitchell | Case Study, Cloud, DaaS, DRaaS, IaaS, IT Clarity, Nonprofit, Success Story, UCaaS | 0 comment | 3 June, 2019 | 10

International Literacy Association Effectively Protects Organization from Technology Obsolescence with Cloud-Based Solution Client Overview The International Literacy Association (ILA) is a global advocacy and membership organization of more than 300,000 literacy educators, researchers, and experts across 75 countries. With over 60 years of experience, ILA has set the standard for how literacy is defined, taughtRead more

Game-Changing Move Strategies

By Lindsey Bronston | Cloud Communications, Events, Network, UCaaS, Unified Communications as a Service, Video | 0 comment | 17 April, 2019 | 0

4 Winning Tactics for a Downtime-Free Move Couldn’t make it to our last event Game-Changing Move Strategies: 4 Winning Tactics for a Downtime-Free Move? Catch up on what you missed by watching the webinar recording. Tune in as ARG’s Chief Revenue Officer, Mike Shonholz, and ARG’s Director of Mobility Services, Patrick McGugan, along with aRead more

Scalability

Scalability, Efficiency, and Competitive Edge for Growing Government Contractor

By Jason Assaly | Case Study, Cloud, Cloud Implementation, Government Contractor, IT Clarity, Network, UCaaS, Uncategorized, Unified Communications as a Service | 0 comment | 20 November, 2018 | 5

How a Cloud Solution Delivered Scalability, Efficiency, and Competitive Edge for Growing Government Contractor Client A twelve location privately held United States defense and services company. With over 600 employees and a strong presence in both government and commercial markets, they were looking to simplify and add scalability in anticipation of potential mergers and acquisitions. Challenge AnRead more

Cloud Communications Adoption Streamlines Support for DC Nonprofit

By Erica Lord | Case Study, IT Clarity, UCaaS, Unified Communications as a Service | 0 comment | 6 November, 2018 | 1

Nonprofit Provides Future-Proof Environment, Enables Business Continuity, and Streamlines Support Through Cloud Communications Adoption. Client A Washington DC-based publicly funded non-profit corporation serving low-income Americans across the nation.  A new CIO intends to drive digital transformation across the organization by moving aggressively to the cloud from on-premises systems. The new CIO, just 3 weeks onRead more

Top 7 Benefits of UCaaS

By Lindsey Bronston | Cloud Communications, Events, UCaaS, Unified Communications as a Service, Video | 0 comment | 31 October, 2018 | 0

Couldn’t make it to our last event Using Cloud Communications to Lead Business Transformation? Catch up on what you missed by watching the recap video. Tune in as Principal of ARG, Mike Shonholz, and ARG’s Director of Consulting Services, Meredith Vines, walk you through the top 7 benefits of UCaaS. Unified Communications as a Service, mostRead more

Top Ten Reasons Businesses Are Switching to Hosted Voice

By Erica Lord | Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 29 July, 2016 | 0

With thousands of UCaaS seats deployed throughout the Washington DC area for hundreds of clients on multiple carriers, here are the top reasons we see hosted voice adoption growing.

Unified Communications Strategy: Three Principles of Decision Making

By ARG Staff | Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 28 October, 2015 | 0

Decision making on Unified Communications (UC) at any and every level can be extremely difficult. 

As adoption of UC grows exponentially, comparing providers may be difficult due to the lack of a standardized definition of UC and the wide variety of offerings.  

Recent Posts

  • ARG Acquisition Yields Exceptional Growth, Scale, and Customer Success
  • Stop Your Calls from Showing up as SPAM
  • Michael Shonholz Is Named 2023 Channel Influencer Award Winner by Channel Futures
  • ARG Delivers New Market Insights on Customer Experience
  • 3 Tactics for Sustainable IT

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