Blog

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more

We are proud to deliver our 2020 UC Market Insights and Decision Guide. Contained within the guide you’ll find: Insights gathered from thousands of implementations and client engagements Perspectives learned from sitting alongside our clients in the trenches to add context to the analyst perspective The framework we’ve used to help our clients find theRead more

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

2020 Vision: Unified Communications If you couldn’t make it to our 2020 Vision: Unified Communications Webinar on March 25th or April 2nd, have no fear… you can watch the recording here! Tune in for a 360 view of the current Unified Communications marketplace and what you can expect to see next. You will walk awayRead more

Multichannel Chat Enables Users to Communicate with Anyone on Any Platform Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in fromRead more

Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions areRead more

Consolidating Unified Communications Tools into a Secure, Compliant, Single Pane of Glass.   Client Profile A national privately-held consulting company with over 200 staff dedicated to solving challenging problems in national defense. Previous State Avaya on-premises PBX; Verizon PRI’s; numerous collaboration & messaging tools (including Microsoft Teams, Slack, GoToMeeting, WebEx, and Jira). Key Critical RequirementsRead more

Trade Association Protects Organization and Streamlines Communication with Cloud-Based Solution Client The client is a trade association that supports over 15 million U.S. jobs and represents a nearly $400 billion U.S. industry. With support from the client, more than 2,200 companies enjoy membership benefits such as policy advocacy, market research, technical education, industry promotion, standardsRead more