Blog

Coleman is an experienced IT consultant with a proven track record in elevating customer experience. McLean, Va., September 14, 2023 – ARG announced today that Troy Coleman joined the company as a Managing Partner. Bringing more than 15 years of experience in the IT industry to this role, Coleman has a demonstrated ability to streamlineRead more

Don’t look for massive changes other than a host of pastel colors and a new charger! We’ve outlined the details of this year’s Apple launch event below: I USB-C you! No more lightning charger Introducing iCloud+ – offering 6TB and 12 TB storage plans Pricing has stabilized – The iPhone 15 will start at $799,Read more

Remarkable track record in IT sales and leadership expands ARG’s deep bench of expertise committed to elevating the customer experience through the power to choose the right technology solutions. McLean, Va., August 28, 2023 – ARG announced today that Jason Hart joined the company as a Managing Partner. With a proven track record of successRead more

Investing in preventative measures is crucial to avoid the catastrophic consequences of cyberattacks, which are becoming increasingly lucrative worldwide. ARG’s new report provides guidance to businesses facing the challenge of cutting expenses while mitigating the rising cost of a data breach. McLean, Va., August 9, 2023 – Expanding on its growing portfolio of exclusive marketRead more

Leveraging ARG’s industry-leading consulting methodology, GNS expanded its product offerings and adopted a more consistent approach, enabling it to improve the customer experience. McLean, Va., July 31, 2023 – Florida-based Global Network Services (GNS), an IT services agent primarily focused on providing voice and networking services to businesses located throughout North America, believes its recentRead more

The team from channel partner ARG talks acquisitions and offers advice for their peers. In this edition of the Coffee with Craig and James podcast, we get the inside scoop from the guys at technology advisor ARG*. ARG chief revenue officer Mike Shonholz and chief engagement officer Steve Kopp have seen a lot in their yearsRead more

Action required for Apple Business Manager users. On July 27, 2023, Apple posted an updated version of the Volume Content Terms to Apple Business Manager (ABM). Your organization cannot enroll devices or deploy new apps until an Administrator signs into Apple Business Manager and accepts the agreement. With this update, an Administrator will be ableRead more

There are three technology options for analog line replacement depending on your use case and location. Here are the technical details you need to help you make the right decision for your business.

Chicago area expert moves beyond audits to IT transformation by leveraging ARG’s platform. McLean, Va., March 28, 2023 – ARG Managing Partner, Dave Kuchar, is no stranger to savings. He routinely helps clients save millions through audit and optimization. What is new is his ability to go beyond these engagements to continually review, upgrade andRead more

ARG playbook allows Charlotte, NC-based technology services firm to help clients achieve comprehensive digital transformation. McLean, Va., March 21, 2023 – Celebrating the two-year anniversary of its acquisition of NextWave Technology Advisors, ARG today announced the successful transformation of this Charlotte, N.C.-based national technology services firm from a start-up to a leading enterprise provider ofRead more

Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

MCLEAN, VA — Feb. 21, 2023 — Michael Shonholz, ARG’s Chief Revenue Officer, has been named a 2023 Channel Influencer Award winner by Channel Futures. Shonholz is one of 50 individuals recognized as a thought leader who will impact the direction of the IT and communications indirect sales channel in 2023. He is profiled in a galleryRead more

Findings show that fast response times, self-service options and the convenience and time-savings that come from mobile-ready e-commerce capabilities drive loyalty, retention, and higher profits. McLean, Va., February 14, 2023 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG today announced the availability of the Customer Experience: Market Insights &Read more

Can Technology be Green? Gartner forecasts that by 2025, 50% of CIOs will have performance metrics tied to sustainability but technology, by its nature, is energy intensive. How can companies make IT more sustainable while delivering compelling solutions? Tactics for Greener IT1. Efficient Hardware Consider more efficient hardware. Move workloads to hyperscalers or cloud providers.Read more

Are you suddenly experiencing caller ID issues? We have seen hundreds of issues lately and it all stems from the desire to stop spoofed robocalls. The FCC is working to stop these annoying calls by requiring caller ID authentication but it is resulting in caller ID reverting in many cases to the name of theRead more

Recruiting and retaining IT and security talent, market consolidation, real estate valuations, digital transformation, and security and compliance are driving businesses to consider strategic outsourcing to speed time-to-market. McLean, Va., September 21, 2022 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG today announced the availability of the Managed ITRead more

We are thrilled to announce Kara Semon’s promotion to ARG’s Vice President of Client Experience. August 16, 2021 – ARG is pleased to announce the promotion of Kara Semon to Vice President of Client Experience. This move adds depth to the executive team in support of ARG’s three-pronged growth strategy, which includes expanding relationships withRead more

ARG has been named one of the Washington Post’s 2021 Top Workplaces in the Washington DC area, ranking 13th out of the 80 small businesses recognized. Over 3,500 organizations are invited to participate and the top 200 are recognized in the awards. Selection is based solely on employee feedback gathered through an anonymous third-party surveyRead more

ARG expands footprint, and broadens the depth and breadth of its technology solutions, services, and expertise with the addition of Richmond, VA-based agent. McLean, VA, April 13, 2021 – Executing to plan at an accelerated pace, ARG is thrilled to announce the merger with long-time partner, Freedom Solutions Group (FSG) as they join to operateRead more

Verizon has issued a recall in cooperation with the U.S. Consumer Product Safety Commission for Ellipsis Jetpack mobile hotspot devices (model numbers MHS900L, MHS900LS and MHS900LPP) after the company was made aware that the lithium-ion battery in the hotspots can overheat, posing a fire and burn hazard. As part of the recall, Verizon will exchangeRead more

Sierra Wireless has confirmed that its internal IT infrastructure was subjected to a ransomware attack. No ARG clients have reported any impact. ARG continues to monitor the situation. Sierra Wireless’s internal technology infrastructure was largely shut down this week due to a ransomware attack. Manufacturing and administrative services were halted at several locations, and itsRead more

Top Enterprise Technology Consultant Adam Carreno Joins ARG Leadership Team as Principal March 16, 2021 – Expanding its expertise and technology services footprint, ARG is pleased to announce its latest acquisition and welcome NextWave Technology Advisors to its fast-growing technology services investment portfolio. Led by principal and Fortune 500 technology advisor Adam Carreno, NextWave TechnologyRead more

With the updates to cell phones coming at lightning speed, you may not notice small changes, but you will definitely notice iOS 14 Widget Stacks/Smart Stack Widget. Starting in iOS 14, Apple introduced widgets on the iPhone home screen. There is a built-in Smart Stack widget that automatically cycles through widgets in the stack. It isRead more

With the updates to cell phones coming at lightning speed, you may not notice small changes, but you will definitely notice iOS 14 Widget Stacks/Smart Stack Widget. Starting in iOS 14, Apple introduced widgets on the iPhone home screen. There is a built-in Smart Stack widget that automatically cycles through widgets in the stack. It isRead more

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

Verizon Releases New and Improved Unlimited Plans for Business Verizon just released their new corporate unlimited plans. These updated plans offer more flexibility than ever before (e.g. unlimited up to 25gb w/up to 15gb of hotspot OR unlimited up to 22gb w/up to 10gb of hotspot). For users who might not have fallen within theRead more

A few minutes of prevention can protect your business. With remote work impacting where and how payments are processed, COVID-19 has had a profound effect on accounting functions. We have seen an uptick in clients shut down for nonpayment due to address changes by providers. For example: If you previously sent your Verizon payments toRead more

On July 15, AT&T expanded the AT&T International Day Pass for Business from 100+ countries to 200+ countries. Because International Day Pass for Business charges now apply in all the same countries previously included only in AT&T Passport & AT&T Passport Pro, organizations that had both in the past should choose between International Day PassRead more

Prioritize Business Traffic for a Better Experience. Working from home offers tremendous flexibility, but with school starting online across the country, many of us are experiencing new challenges. As parents and students share the same internet connection, slow bandwidth, jitter, dropped calls, and video issues increase. What many people don’t know is that there areRead more

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more