Blog

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

Verizon Releases New and Improved Unlimited Plans for Business Verizon just released their new corporate unlimited plans. These updated plans offer more flexibility than ever before (e.g. unlimited up to 25gb w/up to 15gb of hotspot OR unlimited up to 22gb w/up to 10gb of hotspot). For users who might not have fallen within theRead more

A few minutes of prevention can protect your business. With remote work impacting where and how payments are processed, COVID-19 has had a profound effect on accounting functions. We have seen an uptick in clients shut down for nonpayment due to address changes by providers. For example: If you previously sent your Verizon payments toRead more

On July 15, AT&T expanded the AT&T International Day Pass for Business from 100+ countries to 200+ countries. Because International Day Pass for Business charges now apply in all the same countries previously included only in AT&T Passport & AT&T Passport Pro, organizations that had both in the past should choose between International Day PassRead more

Prioritize Business Traffic for a Better Experience. Working from home offers tremendous flexibility, but with school starting online across the country, many of us are experiencing new challenges. As parents and students share the same internet connection, slow bandwidth, jitter, dropped calls, and video issues increase. What many people don’t know is that there areRead more

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more

We are proud to deliver our 2020 UC Market Insights and Decision Guide. Contained within the guide you’ll find: Insights gathered from thousands of implementations and client engagements Perspectives learned from sitting alongside our clients in the trenches to add context to the analyst perspective The framework we’ve used to help our clients find theRead more

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

With phishing and other security attacks on the rise, are you confident that your network is secure? We ask clients all the time how they would know if a cyber-attack compromised their network or users. Responses generally include: – When someone has an issue with their computer – If we start getting complaints that theRead more