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Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

Can Technology be Green? Gartner forecasts that by 2025, 50% of CIOs will have performance metrics tied to sustainability but technology, by its nature, is energy intensive. How can companies make IT more sustainable while delivering compelling solutions? Tactics for Greener IT1. Efficient Hardware Consider more efficient hardware. Move workloads to hyperscalers or cloud providers.Read more

Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Client Bio AbsoluteCare is a leading healthcare provider that focuses on providing comprehensive and preventative care to the most vulnerable populations in the United States. Since 2000, AbsoluteCare has enabled the treatment of thousands of chronically ill patients by using innovative health management tools.   Challenge To deliver quality patient-facing programs and associated technologies, dataRead more

During an assessment by an outside consultant, IT leadership at a large regional nonprofit was found lacking. The leadership deficit caused excessive costs, delays in delivering hardware, software, and data access to new and reassigned employees, and absent or partial documentation of key IT processes and architecture. This negatively impacted application management, infrastructure management, andRead more

What to expect from RingCentral’s new desktop application in May. ARG’s mission is to protect clients from obsolescence by providing IT clarity. IT clarity doesn’t stop with identifying the right technology solution.  In addition to deployment and adoption support, ARG’s value realization process continues to educate clients on the features and benefits being rolled outRead more

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

Secure Access to Critical Applications is a barrier to remote worker productivity.   Allowing people to VPN from nonupdated/ unprotected home computers drastically increases your risk of cybersecurity breach.  In addition to the security issues, Virtual Private Network (VPN) access is frequently license-based, so limitations in the licensing may prohibit staff from working remote in anRead more

Engaging Raving Fans Through Value Realization   In 2019, we launched ARG’s value realization process. The process builds on the business value identification in our consulting process and carries it beyond deployment to ensure that our clients fully implement and operationalize the benefits of new technology. A year following the value realization rollout, we satRead more

Multichannel Chat Enables Users to Communicate with Anyone on Any Platform Do different teams in your organization use different collaboration applications based on their specific workflow needs? User adoption is a huge barrier to realizing the productivity gains from a new technology solution. Group messaging is one area where clients struggle to get buy-in fromRead more

Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions areRead more

Trade Association Protects Organization and Streamlines Communication with Cloud-Based Solution Client The client is a trade association that supports over 15 million U.S. jobs and represents a nearly $400 billion U.S. industry. With support from the client, more than 2,200 companies enjoy membership benefits such as policy advocacy, market research, technical education, industry promotion, standardsRead more

Call Me Maybe, But Text Me First: What You Need to Know About the Future of Business Communication Due to record attendance at our original Call Me Maybe, But Text Me First event in May, we hosted a webinar version of this seminar featuring Mike Hamilton, Evolve IP’s Vice President of Product Development. Technology likeRead more

In his recent article for Channel Futures, ARG Chief Revenue Officer, Mike Shonholz, discusses the impacts that new applications and solutions entering the IT services market are having on both consumers and service providers. Businesses are facing more technology choices than ever before, which in turn is creating new opportunities and challenges for solution providers.Read more

Call Me Maybe, But Text Me First: What You Need to Know About the Future of Business Communication Did you miss our last event Call Me Maybe, But Text Me First: What You Need to Know About the Future of Business Communication? If so, you won’t be getting a voicemail, but you can catch upRead more

International Literacy Association Effectively Protects Organization from Technology Obsolescence with Cloud-Based Solution Client Overview The International Literacy Association (ILA) is a global advocacy and membership organization of more than 300,000 literacy educators, researchers, and experts across 75 countries. With over 60 years of experience, ILA has set the standard for how literacy is defined, taughtRead more

International Advocacy Organization De-Risks Data With DR Solution Client A politically active international advocacy organization often referenced in national publications. Due to personnel turnover, the non-profit had just recently brought in new talent to run their IT team. The new Head of IT Operations, and primary point of contact for ARG, was still becoming acquaintedRead more

4 Winning Tactics for a Downtime-Free Move Couldn’t make it to our last event Game-Changing Move Strategies: 4 Winning Tactics for a Downtime-Free Move? Catch up on what you missed by watching the webinar recording. Tune in as ARG’s Chief Revenue Officer, Mike Shonholz, and ARG’s Director of Mobility Services, Patrick McGugan, along with aRead more

Every business is data dependent. Today, IT’s number one priority is ensuring that their data, and the software that runs it, is guaranteed to be available and functional at any given time. In 2018, ARG helped many clients ensure their systems and data met the high-availability requirements of today’s economy. Some clients wanted a restorationRead more

How a Cloud Solution Delivered Scalability, Efficiency, and Competitive Edge for Growing Government Contractor Client A twelve location privately held United States defense and services company. With over 600 employees and a strong presence in both government and commercial markets, they were looking to simplify and add scalability in anticipation of potential mergers and acquisitions. Challenge AnRead more

Couldn’t make it to our last event Using Cloud Communications to Lead Business Transformation? Catch up on what you missed by watching the recap video. Tune in as Principal of ARG, Mike Shonholz, and ARG’s Director of Consulting Services, Meredith Vines, walk you through the top 7 benefits of UCaaS. Unified Communications as a Service, mostRead more

Hurricane seasons is upon us and the lines at the grocery stores are getting longer as people stock up on essentials to weather the storm. From a business perspective, hurricanes can wreak havoc with power outages and flooding. However, there are much bigger threats that are year-round, especially for businesses that rely on power andRead more

Below are the top 7 initiatives among ARG’s forward looking clients.  Are these in your 2018 plan?  ARG may be able to help you accomplish all of these things without increasing your current total IT spend. 1.  Test your backup.  Getting all your data backed up is definitely key.  But, with all the attacks that are happening,Read more

The idea of desktop virtualization has long been promising businesses an opportunity to empower end users to work when they want, where they want, on whatever device they choose.

Cybersecurity regulations from the Washington DC based National Institute of Standards and Technology (NIST) are built to provide flexibility for organizations while protecting critical infrastructure.

Cloud computing offers unique solutions as organizations struggle to ensure compliance across both internal and third-party technology environments.

High levels of availability and productivity can be achieved with the cloud, and the right partnerships can help you get there.

Follow these five tips to learn how you can make sure your business has a successful cloud migration.

Companies are increasing turning to the cloud to retain employees, increase productivity, and provide internal and external customers with the best service.

Disaster-Recovery-as-a-Service (DRaaS) vendors give small businesses affordable access to the expertise and resources needed to back up their critical infrastructure without the pain of a long window for recovery.