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Customer Experience (CX) Companies who focus on CX and employee experience reduce churn and outperform competitors.

Gartner states that CX drives over two-thirds of customer loyalty, more than brand and price combined. KPMG’s 2020 US Customer Experience Excellence Report examined 11,000 customers and delivered insight into the customer service landscape and the importance of keeping and nurturing customer relationships. At the core of these relationships is the “commercial cadence”, the rhythm of how customers and businesses interact. Companies that were able to maintain a cadence performed better than those that didn’t.

The Great Resignation taxed many organizations but Customer Service and Contact Centers were hit the hardest. Communications today need to address quad-generational workers and clients –Gen Z, Millennials, Gen Y, and Baby Boomers. 80% of engagements today are initiated by chat, email, or social. Therefore, omnichannel is critical to optimize communication and client experience, and knowing what channels are most effective is equally important.

ARG can help you optimize your customer-facing team and gain valuable insights into your business by leveraging Robotic Process Automation (RPA), AI, labor augmentation, and machine learning for self-service applications. Deploying these solutions frees up staff for more complex responsibilities, enables a relationship focus, and can even predict the next steps to assist with workflows. These solutions are also more affordable than ever and in many cases actually increase revenue.

Connect with ARG to learn how to optimize your CX! Contact us today to get started.

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Customer Experience Blogs

  • Sustainable IT

    3 Tactics for Sustainable IT

    By Stephen Murphy | 0 comment

    Can Technology be Green? Gartner forecasts that by 2025, 50% of CIOs will have performance metrics tied to sustainability but technology, by

  • contact center

    Improving CX for Cape Air with a feature-rich contact center and phone system

    By Lindsey Bronston | 0 comment

    Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves

  • Competing and Winning on CX with Technology-Driven Solutions

    By Mike Shonholz | 0 comment

    Opportunities grow when partners tap AI, machine learning, and automation to help contact centers drive customer experience improvements. (Published 7/21/2022 by Channel

  • Thoughts on the Abandoned Zoom Five9 Merger

    By John O Cooper 5th | 0 comment

    Well, I guess that is that, and we are left to wonder what might have been. A variety of financial factors led

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    • Home
    • About ARG IT Clarity
      • Leadership
      • Our Experts
      • Solution Areas
      • ARGenius
      • Kindness
      • Testimonials
    • News
    • Resources
    • Careers
    • Events
    • Contact Us
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