Blog

Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Client A large healthcare software company. Challenge The client needed to scale more efficiently. They were in acquisition mode and had a small team running mission-critical database applications.  Solution Outsourcing allowed them to augment their staff to provide 24×7 support with deep database expertise without hiring.  Results As they acquire companies, they quickly implement theRead more

Client A national provider of professional parking, transportation, facility maintenance, event logistics, and security services. Challenge The client identified an opportunity for digital transformation in their online business, but their IT team was spending much of their time monitoring and patching to support the infrastructure upgrades required. Solution ARG was able to help them pivotRead more

Summary ARG assisted a $13 billion in revenue technology and consulting company reduce its IT spend by 30%. The project is a case study in clearly defined goals and consistent communication leading to a true partnership. Acquisitions create turmoil in IT organizations. Establishing accurate inventory, assessing future needs, and driving reductions in services to meetRead more

Cell phone shortfall penalties can be a massive expense for large companies experiencing sudden staff reductions. See how ARG coordinated a solution to save money and mitigate risk. Client Bio: A large government contractor Challenge: After losing a large contract, the client was facing sunk equipment costs and high early termination charges for the 900Read more

Increased flexibility and accessibility without a massive cost increase. Client Bio: A Technical Institute providing certifications and continuing education Challenge: The client needed to upgrade their testing technology for certification classes. They were using paper and requiring students to fill in bubbles for testing. The testing platform did not allow images or additional context toRead more

The client was moving to the cloud and required a solution to uniformly apply network and security governance across the enterprise as they acquired additional subsidiaries. Client Bio: A 46-site comprehensive lifestyle service and hospitality company growing through acquisition. The Challenge: The client is made up of subsidiaries that have historically operated on disparate systemsRead more

International trade shows create logistics and communication challenges, see how ARG helped a team stay in touch to ensure a top-notch event. Client Bio: A global trade organization. Challenge: The client needed a short-term communication solution to allow 50 staff and contractors to communicate in real-time while hosting an international trade show. Solution: ARG wasRead more

During an assessment by an outside consultant, IT leadership at a large regional nonprofit was found lacking. The leadership deficit caused excessive costs, delays in delivering hardware, software, and data access to new and reassigned employees, and absent or partial documentation of key IT processes and architecture. This negatively impacted application management, infrastructure management, andRead more

National cleaning company offloads support and finds wireless savings. Client Bio: Nationwide facilities cleaning and maintenance company with over 5,000 employees. Challenge: The client was struggling to manage wireless expenses with limited resources.  They had one person managing over 400 devices in addition to her other responsibilities and it was taking an increasing amount ofRead more

Global engineering firm realizes savings from SD-WAN & network optimization with the right team to deliver on the strategy and deployment. Client Bio: A large global engineering firm with over 50 locations and 1500 employees. Challenge:  Client purchased a Versa SD-WAN solution from a trusted IT solution partner and needed to source dual network connectivity.Read more

Decreased Cost, Increased Bandwidth, & Consolidated Support with TEM & SD-WAN Client Bio: A leading national network of 80 pain relief centers helping over 1 million patients. Challenge: The client was struggling to manage monthly invoices that spanned over 80 locations and 15 providers. They were spending $140,000 every month on their IT infrastructure, whichRead more

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more

Consolidating Unified Communications Tools into a Secure, Compliant, Single Pane of Glass. Client Profile A national privately-held consulting company with over 200 staff dedicated to solving challenging problems in national defense. Previous State Avaya on-premises PBX; Verizon PRI’s; numerous collaboration & messaging tools (including Microsoft Teams, Slack, GoToMeeting, WebEx, and Jira). Key Critical Requirements NISTRead more

Creating a Cost-Effective Security and Compliance Posture for a Financial Services Organization Client A regional financial services organization with over 400 employees in 8 different locations serving clients in the Mid-Atlantic Region. The client has a rich history with ARG supporting their network and cloud infrastructures. The client engaged the ARG team’s expertise and industryRead more

Trade Association Protects Organization and Streamlines Communication with Cloud-Based Solution Client The client is a trade association that supports over 15 million U.S. jobs and represents a nearly $400 billion U.S. industry. With support from the client, more than 2,200 companies enjoy membership benefits such as policy advocacy, market research, technical education, industry promotion, standardsRead more

Government Contractor Collaborates with ARG to Improve Telecom Expense Management Client The organization supports a multitude of companies that service federal agencies, including civil, intelligence, and defense agencies. They provide engineering, infrastructure support, IT services, and professional services in order to conquer the broad range of challenges these agencies face. Challenge The client’s largest issueRead more

Organization Collaborates with ARG to Reduce Mobile Expenses with a Mobility Management Platform Client The client is a civil engineering/architectural firm in the Northeast with over five hundred employees. While they are based in the United States, they have projects in over thirty countries, and they work on more than two thousand projects every year.Read more

International Literacy Association Effectively Protects Organization from Technology Obsolescence with Cloud-Based Solution Client Overview The International Literacy Association (ILA) is a global advocacy and membership organization of more than 300,000 literacy educators, researchers, and experts across 75 countries. With over 60 years of experience, ILA has set the standard for how literacy is defined, taughtRead more

Multi-Practice Medical Association Saves Time & Decreases Telecom Spend by Over 30% Client An association of 40+ doctors’ practices in the metro-Boston area. The doctors are all associated with the local community hospital and cover a wide range of internist and specialty practices. The client was receiving limited help with billing and service issues fromRead more

Sample Use Case for Infrastructure as a Service (IaaS)

An ARG client for voice and data was on the verge of making a substantial investment in infrastructure. Even though time was of the essence, we asked them to consider an alternative to resolve their situation. Rather than just replace what they had, we encouraged them to think differently. The results speak for themselves…

  I have just returned from my monthly trip from Salt Lake City to Washington DC and wanted to share some highlights of my trip.  Throughout the week, I had the opportunity to analyze and present audio and web conferencing solutions to several companies.  We met with an IT consulting firm and identified $150K inRead more

ARG’s engineers make a huge difference every day for our customers, but sometimes the difference is too pretty not to share.

Matt West, one of ARG’s resident Implementation Engineers, saved a client some money last week by helping him short out a binding post with a quarter.

The client has a few plain old telephone lines. The first three lines were delivered to the wrong demarc, so Matt figured this one would be delivered to the wrong place as well.  The carrier ordered the line, and then sent the number and binding post information.  Matt called the new number and it was ring no answer, which is what it should have been.

At ARG we are often faced with the question, “What can YOU do for ME?” We pride ourselves in helping companies, big or small, get the most bang for their buck while investing in the best, unique technology solution for their business.

We did it! For the second year in a row, ARG has been selected for The Washington Post’s Top Workplaces list.

The Washington Post partnered with WorkplaceDynamics, an employee-survey firm based in Philadelphia, and asked the employees of nominated companies to evaluate their employers based on 22 questions covering the job, leadership and organizational health.  Within each size category, the employers were ranked based solely on employee responses to the survey statements.

ARG helps businesses in the DC metro area find, implement, and maintain technology solutions, but our reach extends much further across the U.S. and internationally. With that breadth of clientele comes immense responsibility for requests to help and handle a plethora of technology problems. Luckily, ARG’s Implementation Engineers (IE) are always at the ready to solve the issues at hand.

In ARG IE Matt West’s own words he describes how he moved forward with solving the problem while using a technology of his own to reduce customer impact:

ARG’s Mobility Management Division is making a major impact on the bottom line of a high profile new client.

The team implemented changes that decreased this clients wireless bill by 75%, delivering annual savings of over $800,000.00