Government Contractor Collaborates with ARG to Improve Telecom Expense Management
Client
The organization supports a multitude of companies that service federal agencies, including civil, intelligence, and defense agencies. They provide engineering, infrastructure support, IT services, and professional services in order to conquer the broad range of challenges these agencies face.
Challenge
The client’s largest issue at hand was the lack of organization of their technology expenses and digital records due to the way they had been managed historically. They wanted to become more efficient in their management, which they hoped to do by easing escalations, creating simpler reports, and making accounts payable easier.
Solution
After reviewing the client’s needs and overall state, ARG proposed a telecom expense management (TEM) solution that would manage the company’s expenses all in one place, to provide extensive tracking of all their data usage and keep their records organized. ARG also offered in-house support to manage the software and assist the organizations with the reports. With the software and management services, the client would be able to save significant time and completely reorganize their current system. The business would become more efficient in their management, improve customer support, create a complete inventory of service assets for each carrier/invoice, implement a system to monitor for billing errors, and refine the tracking of their data usage.
Results
The TEM software and management created a more proactive solution to meet the client’s needs and create simpler, more easily managed reports. TEM has had a powerful impact on the business, allowing them to track and identify costs for each federal agency they service, and ensure that expense management is as easy as possible. With the added support of the ARG team, the transition to this new system went seamlessly.
Conclusion
Since the organization has leveraged the ARG TEM solution, they have been able to restructure their previously disorganized system and save time by creating simpler reports. With the assistance of ARG’s technological expertise, the company completely changed their processing of invoices, customer support, data tracking, and much more – saving valuable time and directly addressing the series of challenges they had been previously struggling with.
If you’d like to discuss how telecom expense management can help your organization, please contact ARG at info@myarg.com.
