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Enhancing Security, Connectivity, and Efficiency for Mobile Healthcare Fleets.CLIENT A leading mobile imaging provider delivers advanced diagnostic services directly to hospitals and communities, including MRI, X-ray, PET, and CT scans. By delivering imaging services directly to the areas that need them most, they improve accessibility to timely, high-quality diagnostics, ultimately leading to improved patient outcomesRead more

This week, a Chinese hacking campaign impacted eight U.S. telecom firms and numerous countries, raising concerns about the security of text messaging. While China knowing your child’s soccer schedule might not worry you, this incident underscores key cybersecurity priorities: Maintain good hygiene: Regular backups and prompt software updates are essential to fix security flaws andRead more

Learn how one client broke free from non-value-added IT responsibilities while improving redundancy and security posture, all without breaking the bank.Client A global law firm. Challenge The IT team wanted to get out of the hardware and data center business and become more strategic and proactive in supporting the technology and compliance needs of theRead more

Client A publicly traded real estate investment trust (REIT) with hundreds of properties nationally approached ARG to assist with streamlining and modernizing their telecommunications infrastructure. With the decommissioning of copper lines, the company faced financial and service issues. Challenge The customer managed a network of 140+ locations across critical metropolitan areas. With such an extensiveRead more

Client A leading service provider delivering national mechanical, electrical, and plumbing systems for building systems. After 10 years of acquiring smaller regional companies, the client environment emcompasses 33 operating companies in over 170 locations nationwide. Challenge A decade of rapid growth created disparate phone and contact center solutions encompassing premises and cloud-based platforms. Field techniciansRead more

Improved CX and Enriched CoachingClient A medical equipment company with 950 employees and over 50 sites. Challenge Due to years of acquisition, the client ran disparate phone solutions, making management and support challenging. Included in the mix was a legacy Cisco premises-based phone system for voice and call center functionality, prem-based Mitel, and Mitel UCaaS.Read more

Client A Top 10 Federal Defense Contractor with over 20,000 employees. The enterprise had grown through several acquisitions of organizations utilizing different IT solutions. This resulted in managing a complex environment with multiple SIP carriers, large Avaya and Cisco infrastructure footprints for PBX, and Contact Center with voice, messaging, and a collaboration environment comprised ofRead more

ARG assisted a $13 billion in revenue technology and consulting company in reducing its IT spending by 30%. Clearly defined goals and consistent communication led to a true partnership and exceeding expectations. Acquisitions create turmoil in IT organizations. Establishing accurate inventory, assessing future needs, and driving reductions in services to meet future needs frequently endsRead more

Client Largest publicly held roofing and building supply company with over 500 locations across the US and Canada. Challenge A robust acquisition strategy resulted in the client managing a complex environment comprising a hodgepodge of inconsistent products, bandwidth, and services from almost 90 providers. Vendor management was fragmented, time-consuming, and challenging. The limited internal resourcesRead more

A nationally ranked regional health system was spending $100k/month on their network across 46 sites. They had legacy technology and suffered multiple outages on their MPLS network. They engaged ARG to redesign their entire network to bolster redundancy, mitigate any service disruptions, and maximize cost savings to the organization. The client wanted to move quicklyRead more

Client A multi-employer pension fund trusted by thousands of employers to provide retirement, disability, and death benefits to hundreds of thousands of people. Challenge Facing organizational and internal system changes and cloud migration, the client turned to ARG to build out a more formal cybersecurity program. Given the large volume of personal and financial informationRead more

The team from channel partner ARG talks acquisitions and offers advice for their peers. In this edition of the Coffee with Craig and James podcast, we get the inside scoop from the guys at technology advisor ARG*. ARG chief revenue officer Mike Shonholz and chief engagement officer Steve Kopp have seen a lot in their yearsRead more

During an assessment by an outside consultant, IT leadership at a large regional nonprofit was found lacking. The leadership deficit caused excessive costs, delays in delivering hardware, software, and data access to new and reassigned employees, and absent or partial documentation of key IT processes and architecture. This negatively impacted application management, infrastructure management, andRead more

Client A government contracting firm with over 1,000 employees focused on delivering mission-critical IT and healthcare technologies to state, local, and federal government agencies. Challenge The client turned to ARG to replace their IT and cybersecurity support organizations to improve end-user quality of service. The incumbent providers’ end-user support included long lead times and didRead more

Client A large philanthropic organization with over 250 staff and over $150M in revenue. Challenge The client turned to ARG for help improving their Security Risk Mitigation Plan to maintain the organization’s reputation. There were several aspects to this initiative, but the highest priority was to gain confidence that critical data hosted with third-party vendorsRead more

The Client Decreased Cost, Increased Bandwidth, & Consolidated Support with Technology Expense Management & SD-WAN Client Bio: A leading national network of 80 pain relief centers helping over 1 million patients. Challenge: The client was struggling to manage monthly invoices that spanned over 80 locations and 15 providers. They were spending $140,000 every month onRead more

Government Contractor Collaborates with ARG to Improve IT Expense Management Client The organization supports a multitude of companies that service federal agencies, including civil, intelligence, and defense agencies. They provide engineering, infrastructure support, IT services, and professional services in order to conquer the broad range of challenges these agencies face. Challenge The client’s largest issueRead more

Many organizations are weighing the options between corporate-owned and BYOD (Bring-Your-Own-Device) programs. In the last 12 months, we have seen more companies rolling back their Bring-Your-Own-Device (BYOD) programs because of the problems associated with compatibility, application management, and security risks. Nemertes recently released a report that unveils the challenges of managing BYOD and the benefits that companies can gainRead more

Are you suddenly experiencing caller ID issues? We have seen hundreds of issues lately and it all stems from the desire to stop spoofed robocalls. The FCC is working to stop these annoying calls by requiring caller ID authentication but it is resulting in caller ID reverting in many cases to the name of theRead more

Client A large healthcare software company. Challenge The client needed to scale more efficiently. They were in acquisition mode and had a small team running mission-critical database applications.  Solution Outsourcing allowed them to augment their staff to provide 24×7 support with deep database expertise without hiring.  Results As they acquire companies, they quickly implement theRead more

Client A national provider of professional parking, transportation, facility maintenance, event logistics, and security services. Challenge The client identified an opportunity for digital transformation in their online business, but their IT team was spending much of their time monitoring and patching to support the infrastructure upgrades required. Solution ARG was able to help them pivotRead more

Cell phone shortfall penalties can be a massive expense for large companies experiencing sudden staff reductions. See how ARG coordinated a solution to save money and mitigate risk. Client Bio: A large government contractor Challenge: After losing a large contract, the client was facing sunk equipment costs and high early termination charges for the 900Read more

International trade shows create logistics and communication challenges, see how ARG helped a team stay in touch to ensure a top-notch event. Client Bio: A global trade organization. Challenge: The client needed a short-term communication solution to allow 50 staff and contractors to communicate in real-time while hosting an international trade show. Solution: ARG wasRead more

National cleaning company offloads support and finds wireless savings. Client Bio: Nationwide facilities cleaning and maintenance company with over 5,000 employees. Challenge: The client was struggling to manage wireless expenses with limited resources.  They had one person managing over 400 devices in addition to her other responsibilities and it was taking an increasing amount ofRead more

Global engineering firm realizes savings from SD-WAN & network optimization with the right team to deliver on the strategy and deployment. Client Bio: A large global engineering firm with over 50 locations and 1500 employees. Challenge:  Client purchased a Versa SD-WAN solution from a trusted IT solution partner and needed to source dual network connectivity.Read more

Introducing ARG’s Newest Addition, David DeCillis! ARG is thrilled to welcome Senior Product Specialist – Network, David DeCillis, to the team. David, an industry veteran, is approaching his 25th year in the IT world. He most recently served as Vice President of IT for a national transportation and logistics company supporting over 2,300 users across 40+Read more

Client Profile A Top 10 Federal Defense Contractor with over 20,000 employees. Previous State The client was managing a complex environment with large Avaya and Cisco infrastructure footprints for PBX and Contact Center. They utilized multiple SIP carriers and numerous collaboration tools, including Microsoft Skype for Business, Microsoft Teams, and Cisco WebEx. Need for ChangeRead more

Client Overview The client provides innovative and cost-effective services to national security and industry customers focused on the convergence of C4ISR, information, and cyber systems. They are leading the way for national security and commercial space integration, developing innovative solutions to tomorrow’s challenges today. They currently have 250 employees with a plan to grow toRead more