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Home Archive by category "News"

ARG Expands Geographic Reach with Acquisition of Florida-based Global Network Services

By Lindsey Bronston | Company Culture, M&A, News, Personnel, Press Release | 0 comment | 18 October, 2022 | 0

Client-focused: IT services agent aligns with ARG due to mutual commitment to prioritizing the client experience; its growth mindset, resources, broad solutions portfolio, and industry-leading consulting methodology. McLean, Va., October 18, 2022 – ARG today announced that it is expanding its geographic reach with the acquisition of Florida-based Global NetworkServices (GNS), an IT services agentRead more

caller ID issues

Wireless Caller ID Issues to Expand Due to Robocall Mitigation

By Misty Browning | Compliance, IT Clarity, Mobile Device Management, Mobility, News, Trending Topics | 0 comment | 28 September, 2022 | 0

Are you suddenly experiencing caller ID issues? We have seen hundreds of issues lately and it all stems from the desire to stop spoofed robocalls. The FCC is working to stop these annoying calls by requiring caller ID authentication but it is resulting in caller ID reverting in many cases to the name of theRead more

cmda network

Verizon CDMA Network to Fully Retire by December 2022

By Misty Browning | Mobile Device Management, Mobility, News, Wireless | 0 comment | 23 September, 2022 | 0

Verizon CDMA Network retirement will be completed by December 31, 2022. Verizon is decommissioning its 3G CDMA network by December 31, 2022. Unless your company has a special contract, affected device lines will be suspended on the first day of your December 2022 bill period. For example, if your bill date is December 5, youRead more

ARG Delivers New Insights and Guidance on Outsourcing Managed IT and Security

By Lindsey Bronston | Managed Service Provider, MSP, News, Press Release, Security, Trending Topics, Video | 0 comment | 21 September, 2022 | 0

Recruiting and retaining IT and security talent, market consolidation, real estate valuations, digital transformation, and security and compliance are driving businesses to consider strategic outsourcing to speed time-to-market. McLean, Va., September 21, 2022 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG today announced the availability of the Managed ITRead more

Channel M&A

ARG Northeast Acquisition Delivers Repeatable, Scalable Business Growth

By Lindsey Bronston | M&A, News, Northeast, Personnel, Press Release | 0 comment | 13 September, 2022 | 0

Results matter. The former division of Carousel Industries pivoted from providing traditional telecommunication solutions to a diversified portfolio of advanced solutions and services, providing more value to their clients, capturing more IT spend, doubling sales production, increasing margin, and growing revenues by more than 80% in four years. McLean, Va., September 13, 2022 – CelebratingRead more

Competing and Winning on CX with Technology-Driven Solutions

By Mike Shonholz | Customer Experience, News, Press Release | 0 comment | 22 July, 2022 | 0

Opportunities grow when partners tap AI, machine learning, and automation to help contact centers drive customer experience improvements. (Published 7/21/2022 by Channel Futures) Today’s most successful brands are winning and differentiating themselves with customer experience (CX). Customer experience drives more than two-thirds of customer loyalty, outperforming brand and price combined, according to Gartner, but more thanRead more

ARG Named Top Workplace for 8th Year

By Erica Lord | Company Culture, News, Press Release | 0 comment | 17 June, 2022 | 1

McLean Va., June 17, 2022 – ARG, Inc. a Virginia-based national technology consulting firm, announced that it has been recognized on The Washington Post’s Top Workplaces 2022 list. The list recognizes 200 Washington-area firms rated internally by their employees to be the best place to work in the region. Employee feedback is the sole basis forRead more

Premier Fortune 500® Technology Company Saves 30% on IT

Premier Fortune 500® Technology Company Saves 30% on IT

By Jason Assaly | Case Study, Connectivity, Defense Contractor, Government Contractor, Network, News, Success Story, UCaaS, Unified Communications as a Service | 0 comment | 25 May, 2022 | 0

Summary ARG assisted a $13 billion in revenue technology and consulting company reduce its IT spend by 30%. The project is a case study in clearly defined goals and consistent communication leading to a true partnership. Acquisitions create turmoil in IT organizations. Establishing accurate inventory, assessing future needs, and driving reductions in services to meetRead more

Image of cybersecurity questionnaire

Vulnerability Scan vs. Penetration Test

By David DeCillis | News, Security, Solution Highlight | 0 comment | 29 March, 2022 | 0

What you need to know about Vulnerability Scans and Penetration Tests. Clients are often unsure where to begin on their cybersecurity journey. A natural starting point is to identify how secure you are today and there are several ways to approach it. The terms Vulnerability Scan and Penetration (Pen) Test sometimes get used interchangeably whenRead more

International Service for 5G

Taking Your 5G Phone out of the Country? Do this First!

By Erica Lord | Mobile Device Management, Mobility, News, Wireless | 0 comment | 4 March, 2022 | 0

Everything you need to know to travel internationally with a 5G phone. Spring has sprung and travel is opening up but a large percentage of countries do not have 5G.  As you plan that business trip or go on vacation, your international plan may do you no good unless you turn off 5G. With thatRead more

the great decommission

The Great Decommission

By Erica Lord | Connectivity, Contingency Planning, Network, News, Trending Topics, Uncategorized, Wireless | 0 comment | 2 March, 2022 | 0

There are three technology options for analog line replacement depending on your use case and location. Here are the technical details you need to help you make the right decision for your business.

Securing PHI and Meeting Compliance Needs in the Cloud for AbsoluteCare

By Erica Lord | Case Study, Cloud, DRaaS, Infrastructure, Managed Service Provider, Medical, News | 0 comment | 26 January, 2022 | 0

Client Bio AbsoluteCare is a leading healthcare provider that focuses on providing comprehensive and preventative care to the most vulnerable populations in the United States. Since 2000, AbsoluteCare has enabled the treatment of thousands of chronically ill patients by using innovative health management tools.   Challenge To deliver quality patient-facing programs and associated technologies, dataRead more

Thoughts on the Abandoned Zoom Five9 Merger

By John O Cooper 5th | Contact Center, News, Trending Topics, UCaaS, Uncategorized, Unified Communications as a Service | 0 comment | 1 October, 2021 | 2

Well, I guess that is that, and we are left to wonder what might have been. A variety of financial factors led to the Five9 stakeholders rejecting Zoom’s bid and there are a lot of great articles covering all those moving pieces. I’ve had a number of clients reach out today and wanted to giveRead more

Telecom Expense Management offers Immediate Operational Support and Cost Savings

By Erica Lord | Case Study, News, Telecom Expense Management | 0 comment | 28 September, 2021 | 5

Client Bio: An office REIT and S&P MidCap 400 company with 120 locations. Challenge: The client had already consolidated on a national network aggregator but was looking for operational support and additional cost savings. They were spending $160k/month to support their 120 locations. Solution: In addition to operational support, ARG’s continual contract evaluation and optimizationRead more

Kara Semon Promoted to Vice President of Client Experience

By Lindsey Bronston | News, Personnel, Trending Topics | 0 comment | 16 August, 2021 | 30

We are thrilled to announce Kara Semon’s promotion to ARG’s Vice President of Client Experience. August 16, 2021 – ARG is pleased to announce the promotion of Kara Semon to Vice President of Client Experience. This move adds depth to the executive team in support of ARG’s three-pronged growth strategy, which includes expanding relationships withRead more

ARG Named Top Workplace for 7th year

By Lindsey Bronston | Company Culture, News, Trending Topics | 0 comment | 25 June, 2021 | 3

ARG has been named one of the Washington Post’s 2021 Top Workplaces in the Washington DC area, ranking 13th out of the 80 small businesses recognized. Over 3,500 organizations are invited to participate and the top 200 are recognized in the awards. Selection is based solely on employee feedback gathered through an anonymous third-party surveyRead more

Apple introduces new iPhone 12, iPhone 12 Mini, and iPad Pro models!

By Misty Browning | News, Wireless | 0 comment | 23 April, 2021 | 4

On April 20, 2021, Apple announced the upcoming launch of the new iPhone 12, iPhone 12 Mini, and iPad Pro models. The pre-order and launch dates vary by model. Below are the models, pre-order, and launch dates: Apple iPhone 12 – Purple Pre-order begins on Friday, April 23, 2021, at 5 a.m. PT General availability isRead more

RingCentral Desktop App

New RingCentral Desktop App Rollout

By Lindsey Bronston | Cloud Communications, News, UCaaS, Unified Communications as a Service, Webinar | 0 comment | 23 April, 2021 | 4

What to expect from RingCentral’s new desktop application in May. ARG’s mission is to protect clients from obsolescence by providing IT clarity. IT clarity doesn’t stop with identifying the right technology solution.  In addition to deployment and adoption support, ARG’s value realization process continues to educate clients on the features and benefits being rolled outRead more

freedom solutions group

ARG Acquires Freedom Solutions Group

By Erica Lord | IT Clarity, News, Press Release, Trending Topics | 0 comment | 13 April, 2021 | 31

ARG expands footprint, and broadens the depth and breadth of its technology solutions, services, and expertise with the addition of Richmond, VA-based agent. McLean, VA, April 13, 2021 – Executing to plan at an accelerated pace, ARG is thrilled to announce the merger with long-time partner, Freedom Solutions Group (FSG) as they join to operateRead more

Ellipsis Jetpack Wireless Hotspot

RECALL NOTICE: Ellipsis Jetpack Mobile Hotspot

By Erica Lord | News, Security, Trending Topics, Wireless | 0 comment | 12 April, 2021 | 25

Verizon has issued a recall in cooperation with the U.S. Consumer Product Safety Commission for Ellipsis Jetpack mobile hotspot devices (model numbers MHS900L, MHS900LS and MHS900LPP) after the company was made aware that the lithium-ion battery in the hotspots can overheat, posing a fire and burn hazard. As part of the recall, Verizon will exchangeRead more

Sierra Wireless

Sierra Wireless Ransomware Attack Update

By Stephen Murphy | News, Security, Trending Topics, Wireless | 0 comment | 26 March, 2021 | 7

Sierra Wireless has confirmed that its internal IT infrastructure was subjected to a ransomware attack. No ARG clients have reported any impact. ARG continues to monitor the situation. Sierra Wireless’s internal technology infrastructure was largely shut down this week due to a ransomware attack. Manufacturing and administrative services were halted at several locations, and itsRead more

nextwave technology advisors

ARG Accelerates Growth with Acquisition of NextWave Technology Advisors

By ARG Staff | IT Clarity, News, Press Release, Trending Topics | 0 comment | 16 March, 2021 | 3

Top Enterprise Technology Consultant Adam Carreno Joins ARG Leadership Team as Principal March 16, 2021 – Expanding its expertise and technology services footprint, ARG is pleased to announce its latest acquisition and welcome NextWave Technology Advisors to its fast-growing technology services investment portfolio. Led by principal and Fortune 500 technology advisor Adam Carreno, NextWave TechnologyRead more

Disabling the iPhone Smart Stack Widget

By Misty Browning | Mobility, News, Trending Topics | 0 comment | 23 December, 2020 | 1

With the updates to cell phones coming at lightning speed, you may not notice small changes, but you will definitely notice iOS 14 Widget Stacks/Smart Stack Widget. Starting in iOS 14, Apple introduced widgets on the iPhone home screen. There is a built-in Smart Stack widget that automatically cycles through widgets in the stack. It isRead more

Enabling the iPhone Smart Stack Widget

By Misty Browning | Mobility, News, Trending Topics | 1 comment | 23 December, 2020 | 1

With the updates to cell phones coming at lightning speed, you may not notice small changes, but you will definitely notice iOS 14 Widget Stacks/Smart Stack Widget. Starting in iOS 14, Apple introduced widgets on the iPhone home screen. There is a built-in Smart Stack widget that automatically cycles through widgets in the stack. It isRead more

contact center trends

Examining Contact Center Trends and the New CCaaS GMC

By Erica Lord | CCaaS, Communication, Contact Center, News, Trending Topics | 0 comment | 17 November, 2020 | 5

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more

verizon unlimited plans

Introducing the New Verizon Unlimited Plans

By Lindsey Bronston | Mobility, News, Trending Topics | 0 comment | 10 November, 2020 | 4

Verizon Releases New and Improved Unlimited Plans for Business Verizon just released their new corporate unlimited plans. These updated plans offer more flexibility than ever before (e.g. unlimited up to 25gb w/up to 15gb of hotspot OR unlimited up to 22gb w/up to 10gb of hotspot). For users who might not have fallen within theRead more

Changes to AT&T Wireless International Coverage

By Erica Lord | Mobile Device Management, Mobility, News, Trending Topics | 0 comment | 18 September, 2020 | 1

On July 15, AT&T expanded the AT&T International Day Pass for Business from 100+ countries to 200+ countries. Because International Day Pass for Business charges now apply in all the same countries previously included only in AT&T Passport & AT&T Passport Pro, organizations that had both in the past should choose between International Day PassRead more

Technology Town Hall: Making Work from Home Work for You [Webinar Recording]

By Lindsey Bronston | Business Continuity, Cloud, Collaboration, Communication, Contingency Planning, Events, IT Clarity, Mobility, Network, News, Security, Trending Topics, UCaaS, Unified Communications as a Service, Video, Webinar | 0 comment | 20 April, 2020 | 1

Technology Town Hall: Making Work from Home Work for You If you couldn’t make it to our Technology Town Hall: Making Work from Home Work for You on April 16th, have no fear… you can watch the recording here! We are helping thousands of clients facing challenges with remote work and how to do moreRead more

hacked

How Do You Know If You’ve Been Hacked?

By Stephen Murphy | News, Security, Trending Topics | 0 comment | 17 April, 2020 | 0

With phishing and other security attacks on the rise, are you confident that your network is secure? We ask clients all the time how they would know if a cyber-attack compromised their network or users. Responses generally include: – When someone has an issue with their computer – If we start getting complaints that theRead more

2020 Vision: Unified Communications [Webinar Recording]

By Lindsey Bronston | Collaboration, Events, IT Clarity, News, Trending Topics, UCaaS, Unified Communications as a Service, Video, Webinar | 0 comment | 6 April, 2020 | 2

2020 Vision: Unified Communications If you couldn’t make it to our 2020 Vision: Unified Communications Webinar on March 25th or April 2nd, have no fear… you can watch the recording here! Tune in for a 360 view of the current Unified Communications marketplace and what you can expect to see next. You will walk awayRead more

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