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Home Articles posted by Mike Shonholz

Competing and Winning on CX with Technology-Driven Solutions

By Mike Shonholz | Customer Experience, News, Press Release | 0 comment | 22 July, 2022 | 0

Opportunities grow when partners tap AI, machine learning, and automation to help contact centers drive customer experience improvements. (Published 7/21/2022 by Channel Futures) Today’s most successful brands are winning and differentiating themselves with customer experience (CX). Customer experience drives more than two-thirds of customer loyalty, outperforming brand and price combined, according to Gartner, but more thanRead more

MSP of the Year

ARG Sees Writing on the UCaaS Wall

By Mike Shonholz | IT Clarity, News, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 17 September, 2019 | 0

Earlier this summer, ARG was named one of the world’s premier managed service providers by Channel Futures MSP 501.  In conclusion of last week’s Channel Partners conference held in Washington DC, Channel Futures hosted an MSP 501 award ceremony where ARG was recognized as a finalist for “MSP of the Year”. ARG’s Chief Revenue Officer,Read more

IT Services Market

How to Thrive in a Changing IT Services Market

By Mike Shonholz | Cloud, IT Clarity, News, Trending Topics | 0 comment | 7 August, 2019 | 0

In his recent article for Channel Futures, ARG Chief Revenue Officer, Mike Shonholz, discusses the impacts that new applications and solutions entering the IT services market are having on both consumers and service providers. Businesses are facing more technology choices than ever before, which in turn is creating new opportunities and challenges for solution providers.Read more

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