Opportunities grow when partners tap AI, machine learning, and automation to help contact centers drive customer experience improvements. (Published 7/21/2022 by Channel Futures) Today’s most successful brands are winning and differentiating themselves with customer experience (CX). Customer experience drives more than two-thirds of customer loyalty, outperforming brand and price combined, according to Gartner, but more thanRead more
Blog
McLean Va., June 17, 2022 – ARG, Inc. a Virginia-based national technology consulting firm, announced that it has been recognized on The Washington Post’s Top Workplaces 2022 list. The list recognizes 200 Washington-area firms rated internally by their employees to be the best place to work in the region. Employee feedback is the sole basis forRead more
ARG expands footprint, and broadens the depth and breadth of its technology solutions, services, and expertise with the addition of Richmond, VA-based agent. McLean, VA, April 13, 2021 – Executing to plan at an accelerated pace, ARG is thrilled to announce the merger with long-time partner, Freedom Solutions Group (FSG) as they join to operateRead more
Top Enterprise Technology Consultant Adam Carreno Joins ARG Leadership Team as Principal March 16, 2021 – Expanding its expertise and technology services footprint, ARG is pleased to announce its latest acquisition and welcome NextWave Technology Advisors to its fast-growing technology services investment portfolio. Led by principal and Fortune 500 technology advisor Adam Carreno, NextWave TechnologyRead more