Artificial Intelligence

A modern waiting room with large windows, natural light, wooden floors, armchairs, a round table, and plants.

Streamlining Multi-Site Healthcare Operations with Secure, Compliant Connectivity

By Troy Coleman | Artificial Intelligence, Case Study, CCaaS, Compliance, Contact Center, Infrastructure, IT Clarity, Managed IT, Managed Service Provider, Medical, Network, Success Story, Wireless | Comments are Closed | 24 October, 2025 | 0

The Challenge The client, operating over 400 mental health clinics nationwide, faced mounting operational complexity that threatened both efficiency and compliance. Managing over 100 different carrier invoices created administrative burden, while inconsistent infrastructure across sites increased HIPAA compliance risks and cybersecurity vulnerabilities. With patient trust and regulatory compliance at stake, they needed a transformation thatRead more

ARG Promotes Stephen Murphy to Vice President of Data Analytics and AI Enablement

By Lindsey Bronston | Artificial Intelligence, News, Personnel, Press Release, Trending Topics, Why ARG | Comments are Closed | 14 October, 2025 | 0

Technology Advisory Firm Continues Artificial Intelligence (AI) Leadership and Investment MCLEAN, Va., Oct. 14, 2025 /PRNewswire-PRWeb/ — ARG, a leading technology advisory firm specializing in digital transformation, has promoted Stephen Murphy to Vice President of Data Analytics and AI Enablement, reinforcing the company’s commitment to delivering AI-powered insights to clients. The promotion follows ARG President James Larsen’sRead more

Hands typing on a laptop keyboard with a digital outline of a human head displaying AI icons and circuits emerging from the screen.

How AI Is Changing the Way We Communicate Around the World

By Jeff Milford | Artificial Intelligence, Collaboration, Communication, Customer Experience, Solution Highlight, Trending Topics | Comments are Closed | 11 June, 2025 | 0

In today’s connected world, communicating across languages and accents is more critical than ever. Thanks to advances in Artificial Intelligence (AI), conversations are becoming more transparent and easier, no matter where you are or who you’re talking to. Cutting Out Background Noise Have you ever struggled to hear someone because of noisy surroundings? AI-powered noiseRead more

Person using a smartphone with an AI chatbot interface projected above it. A laptop is visible in the background.

The Fastest Way to Make AI Work for You

By Steve Grimsley | Artificial Intelligence, Collaboration, Contact Center, Customer Experience, Solution Highlight, Trending Topics, Unified Communications as a Service | Comments are Closed | 24 July, 2024 | 0

How AI Can Create More Time in Your Day Time is more of the essence, and it can be challenging, when jumping from call to call or meeting to meeting, to make sense of it all when and if you finally have time to reflect at the end of the day. Meeting with hundreds ofRead more

Promotional image for a guide titled "AI-Enabled Communications," highlighting how to use AI to improve revenue, client experience, and productivity. Text reads "Just Dropped" and "Download Now".

ARG Introduces Market Insights on AI-Enabled Communications

By Lindsey Bronston | Artificial Intelligence, Collaboration, Communication, Contact Center, Customer Experience, News, Press Release, Solution Highlight, Trending Topics, UCaaS, Unified Communications as a Service | Comments are Closed | 9 July, 2024 | 0

New report highlights the evolution of the communications platform and how generative AI and machine learning can provide businesses with a competitive advantage. McLean, Va., July 9, 2024 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the AI-Enabled Communications Market Insights & Decision Guide, aRead more

A person holds a smartphone displaying an incoming call with an alert message reading "Scam Alert." The options to answer or block the call are visible on the screen.

Mitigating Spam Risk: The Anatomy of a Community Caller ID Pool for Contact Centers

By Jeff Milford | Artificial Intelligence, Cloud, Collaboration, Customer Experience, Solution Highlight, Telecom, Unified Communications as a Service, Wireless | Comments are Closed | 21 May, 2024 | 0

Community CallerID is an innovative service providing a dynamic pool of local phone numbers for users. This service streamlines campaign creation, ensures SPAM-free communication, and integrates seamlessly with existing telephony systems, enhancing the efficiency and effectiveness of outbound engagement activities.Provisioning and Assignment When a user creates a new campaign and loads records, either manually orRead more

A modern, sterile hospital operating room with advanced medical equipment, monitors, and an operating table under bright overhead lights. The scene is tinted blue.

Curing the Contact Center

By Lindsey Bronston | Artificial Intelligence, Case Study, Contact Center, Customer Experience, IT Clarity, Medical, Success Story, Unified Communications as a Service | Comments are Closed | 21 April, 2024 | 0

Improved CX and Enriched CoachingClient A medical equipment company with 950 employees and over 50 sites. Challenge Due to years of acquisition, the client ran disparate phone solutions, making management and support challenging. Included in the mix was a legacy Cisco premises-based phone system for voice and call center functionality, prem-based Mitel, and Mitel UCaaS.Read more

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