Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more
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I have just returned from my monthly trip from Salt Lake City to Washington DC and wanted to share some highlights of my trip. Throughout the week, I had the opportunity to analyze and present audio and web conferencing solutions to several companies. We met with an IT consulting firm and identified $150K inRead more
