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Every company feels the pressure to “do something with AI” right now. Budgets are growing, vendors are launching new AI features nonstop, and it can be hard to know where to even begin. Under all that noise, one simple reality stands out: the companies that will win with AI are the ones getting their dataRead more

In today’s connected world, communicating across languages and accents is more critical than ever. Thanks to advances in Artificial Intelligence (AI), conversations are becoming more transparent and easier, no matter where you are or who you’re talking to. Cutting Out Background Noise Have you ever struggled to hear someone because of noisy surroundings? AI-powered noiseRead more

Community CallerID is an innovative service providing a dynamic pool of local phone numbers for users. This service streamlines campaign creation, ensures SPAM-free communication, and integrates seamlessly with existing telephony systems, enhancing the efficiency and effectiveness of outbound engagement activities.Provisioning and Assignment When a user creates a new campaign and loads records, either manually orRead more

Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

  I have just returned from my monthly trip from Salt Lake City to Washington DC and wanted to share some highlights of my trip.  Throughout the week, I had the opportunity to analyze and present audio and web conferencing solutions to several companies.  We met with an IT consulting firm and identified $150K inRead more