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Well, I guess that is that, and we are left to wonder what might have been. A variety of financial factors led to the Five9 stakeholders rejecting Zoom’s bid and there are a lot of great articles covering all those moving pieces. I’ve had a number of clients reach out today and wanted to giveRead more

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more