We have seen hundreds of issues lately and it all stems from the desire to stop spoofed robocalls. The FCC is working to stop these annoying calls by requiring caller ID authentication but it is resulting in caller ID reverting in many cases to the name of the person who originally opened the account. So instead of “ARG, Inc.” changing to “Association Resource Group”, suddenly outbound calls would show up as “Carolyn Wilson” or whoever originally set up our wireless account. Obviously, this is not ideal, but if you know what the issue is, at least you can move forward with a fix.

The FCC call authentication rules require most providers “to implement and use STIR/SHAKEN in the Internet Protocol (IP) portions of their networks so that Americans can benefit from this important technology and start to have faith in their phone calls again.” Right now, we’ve seen most of the changes on Verizon Wireless, but we anticipate that this will soon spread to incorporate all providers and go beyond wireless since the deadline, even after the extension, is June 2023.

Interested in having someone else deal with these headaches for you?  ARG’s managed mobility team provides the best client experience in the industry.  Reach out to info@myarg.com for more information!