Cloud-based unified communication surpassed premises-based communications solutions in 2017, and many organizations are in their second or third iteration. The impact of generative AI, machine learning, and other technologies has made a significant difference in the way people work. Unified Communications as a Service (UCaaS) solutions connect your team and clients with voice, video, chat, and collaboration. When implemented properly, UCaaS should work seamlessly with existing SaaS applications like Gmail, Oracle, Salesforce.com, and Microsoft to make employees more productive and your customers happier.

Layering on automation, analytics, and Contact Center as a Service (CCaaS) and Customer Experience (CX) solutions allow you to optimize your customer-facing team, gain valuable insights into your business, and even deploy conversational AI and machine learning for self-service applications. Deploying these technologies frees up staff for more complex responsibilities, enables a relationship focus, and can even predict the next steps to assist with workflows.