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Unified Communications Communication should be more than just voice.

Enhance your organizational efficiency and your customer experience with advanced voice communication systems.

Communication has changed. Investor relations calls and high-touch web events still require expertise, but the majority of users have adapted quickly to the post-pandemic world where audio and video web conferencing are the norm.

Unified Communications as a Service (UCaaS) solutions connect your team and your clients with voice, video, chat and collaboration. When implemented properly, UCaaS should work seamlessly with existing SaaS applications like Gmail, Slack, Salesforce.com, and Microsoft to make employees more productive and your customers happier.

Contact Center as a Service (CCaaS) and Customer Experience (CX) solutions allow you to optimize your customer-facing team, gain valuable insights into your business, and even deploy conversational AI and machine learning for self-service applications. Deploying these technologies frees up staff for more complex responsibilities, enables a relationship focus, and can even predict the next steps to assist with workflows.  These solutions are also more affordable than ever.

Why ARG? The Best Data.

ARG has deployed cloud-based unified communications and contact center solutions for over 2,000 clients including the Fortune 500. We’ve seen how dozens of providers perform on pricing, installation, and ongoing support. Without this kind of experience, it can be challenging to find good information in the market. There are conflicting viewpoints creating noise in the market and what is right for one organization might not be a fit for another. Research firms such as Forrester, IDC, and Gartner are data points but come with some bias. They create evaluation criteria that may have nothing to do with your business needs. They don’t take into consideration enterprise software investments, ease of user adoption, or the support experience after installation.

ARG offers insight into what your peer groups are doing, what solutions are best for specific verticals, what providers play best with specific software, how providers are executing for other clients, and where the provider roadmaps are headed. In short, our IT Clarity process ensures that the solution you end up with is the right one to further your business objectives. Our inside information on performance and the competitive market is also why we are invited to sit on industry-leading advisory boards.

ARG Starts with a Business Driven Approach

Start with Software
On-premises phone systems are no longer a valid solution. As clients move to cloud-based solutions, their approach revolves around optimizing enterprise software investments. Choosing a partner with the right native integrations is pivotal to maximizing efficiencies and realizing business benefits.

Additional Approach Considerations
Delivering improvements to user experience, customer experience, and collaboration is also driving technology decisions. UCaaS provides a great opportunity to create seamless customer journeys and facilitate better coworker communication. There are massive efficiencies to be gained by aligning the platform with business applications for ERP, CRM, helpdesk, and digital workflow management and bringing them together with native integrations.

On top of optimizing the solution, ARG has over 30 years of experience supporting over 4,000 clients allowing us to head off potential challenges before they occur. This translates into smoother implementations, better customer support, and faster resolution of any issues that arise.

No matter how you want to connect your users and clients...

ARG is well versed in the ever-changing technology options and can help capture requirements, document functionality, and streamline the RFP process to help you choose the right solution and service provider to meet your technology needs. Throughout installation and user adoption, ARG will support you, advocate for you, and ensure the best possible experience.

Contact ARG

Get started on making the right choice today.

Download our UC Insights & Decision Making Guide and get access to:

    • Insights gathered from thousands of implementations and client engagements
    • Perspectives learned from sitting alongside our clients in the trenches to add context to the analyst perspective
    • The framework we’ve used to help our clients find the right approach to a cloud-first strategy
Download the Guide

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    • Home
    • About ARG IT Clarity
      • Leadership
      • Our Experts
      • Solution Areas
      • ARGenius
      • Kindness
      • Testimonials
    • News
    • Resources
    • Careers
    • Events
    • Contact Us
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