Communication has changed. Investor relations calls and high-touch web events still require expertise, but the majority of users have adapted quickly to the post-pandemic world where audio and video web conferencing are the norm.
Unified Communications as a Service (UCaaS) solutions connect your team and your clients with voice, video, chat and collaboration. When implemented properly, UCaaS should work seamlessly with existing SaaS applications like Gmail, Slack, Salesforce.com, and Microsoft to make employees more productive and your customers happier.
Contact Center as a Service (CCaaS) solutions allow you to optimize your customer-facing team, gain valuable insights into your business, and even deploy conversational AI and machine learning for self-service applications. Deploying these technologies frees up staff for more complex responsibilities, enables a relationship focus, and can even predict the next steps to assist with workflows. These solutions are also more affordable than ever.