A government contracting firm with over 1,000 employees focused on delivering mission-critical IT and healthcare technologies to state, local, and federal government agencies.
The client turned to ARG to replace their IT and cybersecurity support organizations to improve end-user quality of service. The incumbent providers’ end-user support included long lead times and did not offer reportable SLAs. To pursue CMMC 2.0 certification, they needed better documentation and service-level management. Their growth strategy included M&A, and they wanted a scalable IT partner to help operationalize those acquisitions while saving time and resources. The resulting solution would make IT an enabler for the business and provide oversight of the environment while helping the client advance their IT delivery model through strategic planning.
The ARG team dug into the requirements and gathered input from stakeholders. These included the ability to support business transformation efforts, modernizing, consolidating, and optimizing the environment, high-quality customer services to end users, enterprise SLA management, documentation, and governance. The client also required a roadmap to improve security posture and achieve NIST 800-171 with an eye toward CMMC 2.0 Level 2, predictable cost, onsite support at key locations, and the ability to execute against specific client use cases.
The ARG team found a solution that met all identified criteria, offered a predictable, scalable cost structure, and delivered improved visibility and access to information that will allow them to move toward CMMC certification. ARG managed the implementation and completed regular post-install check-ins to ensure value realization and end-user satisfaction with the new solution.
ARG can help with your technology procurement and ongoing management and support. Email email@example.com to find out how to add ARG’s resources to your team.