Verizon has issued a recall in cooperation with the U.S. Consumer Product Safety Commission for Ellipsis Jetpack mobile hotspot devices (model numbers MHS900L, MHS900LS and MHS900LPP) after the company was made aware that the lithium-ion battery in the hotspots can overheat, posing a fire and burn hazard.
As part of the recall, Verizon will exchange Ellipsis Jetpacks (Model Numbers MHS900L, MHS900LS, and MHS900LPP), free of charge.
Most Verizon wireless stores cannot help with the recall because they aren’t corporately owned, which makes this type of issue extremely challenging.
For information on exchanging your device, please visit www.ellipsisjetpackrecall.expertinquiry.com or call 855-205-2627 from 8 a.m. to 10 p.m, seven days a week.
If your Ellipsis Jetpack is turned off, please turn it on so that it can receive two over-the-air automatic software updates that will:
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- Display the device’s ID number (MDN and IMEI) on its scrolling screen, which will help with the exchange and activation of devices.
- Prevent the device from charging while it’s plugged in and powered on.
You’ll know the software update has been applied when you see the ID number (MDN and IMEI) scrolling on the device’s screen.
IMPORTANT SAFETY INFORMATION:
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- After the software update has been applied, users should leave the device powered on while it is plugged in.
- When not in use, the device should be turned off, unplugged from its power source, and securely stored until you receive the packaging to return the Ellipsis Jetpack safely.
If ARG currently manages your corporate wireless devices, we can help our mobile device management clients! Contact your ARG representative or reach out to wireless@myarg.com.
