August 16, 2021 – ARG is pleased to announce the promotion of Kara Semon to Vice President of Client Experience. This move adds depth to the executive team in support of ARG’s three-pronged growth strategy, which includes expanding relationships with existing clients by helping them make thoughtful technology decisions, attracting new clients nationwide through innovative business development efforts, and identifying additional acquisition targets and investment opportunities.
Our client’s experience is heavily influenced by Kara’s team and reflected in ARG’s Net Promoter Score (NPS) that exceeds those of USAA, Apple, and Costco. “Kara has spent her entire career in client experience. She doesn’t just get the job done, she gets it done right – this is how ARG wants to do things,” states ARG’s Chief Experience Officer (CXO) Heather Campbell. “We tapped Kara 2 years ago to stand up our Value Realization process to address one of the gaps in customer expectations which was user adoption. She dove right into the role, running meaningful client engagements alongside her team, gathering client feedback, and continually honing, improving, and documenting ways to create even greater business value. As we continue to support large mid-market and enterprise accounts, we believe that an amazing client experience is one of our primary differentiators and is critical to ARG’s continued growth and market success. It takes people of Kara’s caliber to continually push toward excellence in delivering that experience. Her expanded ability to influence our team and client engagement process will take the client experience to the next level.”
ARG continues to expand by adding the top 1% of talent from across the IT industry. “One of the largest drivers to work with ARG is the team’s relentless focus on providing clients with an exceptional experience,” comments ARG’s CRO, Mike Shonholz. “By leveraging the ARG platform, managing partners can scale their success, increase their profitability, and deliver an exceptional client experience.”
Please join us in congratulating Kara Semon on her promotion!