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Home Articles posted by Erica Lord (Page 2)
network reliability

Testing Home User Networks for VoIP/Video Compatibility

By Erica Lord | Business Continuity, Connectivity, Network, News, Trending Topics | 0 comment | 17 March, 2020 | 0

As much of the country moves to a telework environment, reliable internet bandwidth is a common challenge. We recommend having your staff complete basic network reliability testing on their home networks as you send them home. This will be most needed if you don’t currently have a remote working policy in place as most policiesRead more

Business Continuity Resources for Existing Services

By Erica Lord | Business Continuity, Contingency Planning, News, Trending Topics | 0 comment | 13 March, 2020 | 0

As organizations move to remote work to stop the spread of the novel coronavirus, many clients are unsure of the capabilities of their existing services.  To provide easy access for our clients, we will be collecting all that data, separated by provider below.  We will continue to update as we receive more information. For clientsRead more

Secure Remote Access to Critical Applications

By Erica Lord | Business Continuity, Cloud, Connectivity, Contingency Planning, DaaS, Network, Security | 0 comment | 13 March, 2020 | 0

Secure Access to Critical Applications is a barrier to remote worker productivity.   Allowing people to VPN from nonupdated/ unprotected home computers drastically increases your risk of cybersecurity breach.  In addition to the security issues, Virtual Private Network (VPN) access is frequently license-based, so limitations in the licensing may prohibit staff from working remote in anRead more

Web Conferencing Best Practices

By Erica Lord | Business Continuity, Collaboration, Contingency Planning, News, Trending Topics | 0 comment | 13 March, 2020 | 0

Simple Guidelines for Measuring Your Organization’s Web Conferencing Preparedness With the growing concerns around the Coronavirus pandemic, we see a dramatic increase in remote work and virtual meetings. With this in mind, it is critical for organizations to ensure that their employees are equipped with the proper tools for remote collaboration. All users should haveRead more

Value Realization

Inside ARG Value Realization with Heather Campbell

By Erica Lord | Cloud, Cloud Implementation, DaaS, IT Clarity, News, Trending Topics, UCaaS | 0 comment | 17 February, 2020 | 2

Engaging Raving Fans Through Value Realization   In 2019, we launched ARG’s value realization process. The process builds on the business value identification in our consulting process and carries it beyond deployment to ensure that our clients fully implement and operationalize the benefits of new technology. A year following the value realization rollout, we satRead more

API Economy

Adapt or Die: The CX Impact of the API Economy

By Erica Lord | Cloud, IT Clarity, Trending Topics, UCaaS, Unified Communications as a Service | 0 comment | 5 February, 2020 | 1

Your business phone system can work seamlessly with many of the cloud-based business applications you already use…. What’s next? Application Programming Interfaces (APIs) aren’t new, but the ability for systems to communicate seamlessly has had a huge impact on Unified Communications over the past 24 months. Traditional Unified Communications as a Service (UCaaS) solutions areRead more

southeast

ARG Expands to Deliver IT Clarity to the Southeast

By Erica Lord | IT Clarity, Southeast, Trending Topics | 0 comment | 3 February, 2020 | 0

McLean, VA – February 3, 2020 – ARG, Inc. announced today the expansion of its technology consulting practice to now serve the Southeast region of the United States. On November 1, 2019, Ralph Hawkins joined the ARG team as Executive Vice President. ARG leverages the thousands of client meetings and technology projects they complete every yearRead more

Defense Contractor

Defending a Defense Contractor with a Compliant Solution

By Erica Lord | Case Study, Compliance, Defense Contractor, IT Clarity, Success Story, UCaaS, UCaaS, Unified Communications as a Service | 0 comment | 27 January, 2020 | 0

Consolidating Unified Communications Tools into a Secure, Compliant, Single Pane of Glass.   Client Profile A national privately-held consulting company with over 200 staff dedicated to solving challenging problems in national defense. Previous State Avaya on-premises PBX; Verizon PRI’s; numerous collaboration & messaging tools (including Microsoft Teams, Slack, GoToMeeting, WebEx, and Jira). Key Critical RequirementsRead more

Impromptu Cruise? This Plan’s Got You Covered.

By Erica Lord | Mobility, News, Telecom, Trending Topics | 0 comment | 27 January, 2020 | 0

Cell coverage on cruises can be a challenge. Verizon has a new plan that makes it simpler.   To use your cell phone on your cruise, you have two options — either connect to the ship’s cellular service or connect to the ship’s wi-fi. Both will cost you extra and costs vary widely by ship.  TravelpassRead more

AT&T International Plan

Significant Changes to AT&T International Plans

By Erica Lord | Mobility, News, Trending Topics | 0 comment | 24 October, 2019 | 0

Exciting News for International Travelers: New Options are Available on AT&T Previously AT&T offered two international options (outside of Day Pass) 1gb/3gb – voice at $0.35 per minute and unlimited text. You could buy the plan for for 30 days or recurring on your plan for regular traveler.  This week, new plans launched –  seeRead more

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