ARG is excited to introduce 15-year industry veteran, John Cooper, as our newest Senior Technology Advisor.  John comes to us from a magic quadrant market leader and is excited at the opportunity ARG presents for him to expand his IT acumen.  He worked tangentially with ARG at his previous employer, where he saw firsthand how ARG builds strong relationships grounded in service excellence and results clients can count on to help propel their business forward.  “ARG’s value realization process ensures that clients actually experience the value that they invested in,” said John. “No one else is following up to ensure that clients leverage products to the fullest and gain user adoption,” he commented, “This is a huge differentiator in the marketplace.”

John strives to look at projects from the client viewpoint. In doing so, he takes a measured, requirements-based approach to ensure that solutions align with his clients’ goals and internal processes. John has embraced ARG’s business value-based consulting methodologies to help clients select, deploy, and manage the best technology solutions to optimize their business. He is excited to be able to pick and choose from the entire market for each clients’ specific requirements.

John has extensive expertise in UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service), and customer engagement solutions. John has crafted solutions for hundreds of organizations. One example is a global law firm where he helped consolidate multiple communications platforms into a single UCaaS/CCaaS solution. The cloud-based solution fully integrated into their line of business tools powered by Microsoft and reduced overall costs by 38%. The advanced automation delivered by the CCaaS solution helped drive new efficiencies and improve their client experience. This led to a reported 54% increase in first call resolution and a 12% increase in overall client satisfaction. John is looking forward to leveraging his expertise to help ARG clients understand what is possible and how these solutions can optimize their business and build competitive advantage.

To schedule a meeting with John or to learn more about how ARG can benefit your organization, email info@myarg.com.