Moving Away from Corporate BYOD Policy Delivered 42% Mobility Cost Savings and More Resources to a Virginia Nonprofit.
Client
A Virginia based nonprofit publisher of weekly industry magazines and daily online journals. The nonprofit’s goal of fostering open and informed debate and to enhance administration and policy in their industry relies heavily upon their communication tools.
Challenge
The IT organization was solely responsible for all cell phone related support for 200 users. The small IT team was taxed by having to manage the expenses and support around the bring your own device (BYOD) reimbursement plan. They also were devoting significant resources to supporting a myriad of end-user devices on multiple platforms. IT leadership wanted to focus on areas that would enhance the strategic business value of IT to the nonprofit’s mission.
Solution
ARG helped the client review and revise their mobile policy to support a move away from the BYOD with reimbursement program to a corporate wireless plan. ARG helped the client standardize on a single Apple and Samsung device options primarily consolidated on a single provider. Due to coverage and contract liabilities, a small percentage of users remained on other providers.
ARG provided roll-out templates in advance of the migration and 2 days of onsite support for the transition. The transition support encompassed assisting end-users to migrate to the new provider, answering questions about existing contracts and device liabilities, ensuring phones where properly configured and ensuring a positive experience.
Financial Impact
The client saved $24,000 annually (42% versus their reimbursement program).
Results
ARG’s managed mobile device support reduced overall spend by bringing the mobile devices in-house under a corporate plan. ARG fully manages the multivendor offering for the nonprofit’s users, providing helpdesk support and plan administration to ensure a high-quality user experience and continued optimization of spending.
The client has better control and visibility over their mobile devices which will improve security and lower support efforts. IT’s involvement with cellular devices is now far more limited, freeing up significant resources to focus on projects that contribute to their mission.
Conclusion
For years, organizations have been pushing end-users to use their own mobile device and provider plan for corporate communications. IT organizations have been asked to accommodate a wide array of devices and service issues, many unrelated to the organization’s mission. Younger workers only want to interact via a mobile device. ARG is your resource to assist in mobile program rationalization. Please reach out to ARG if your company is spending too much time managing your mobility program.
