As organizations move to remote work to stop the spread of the novel coronavirus, many clients are unsure of the capabilities of their existing services. To provide easy access for our clients, we will be collecting all that data, separated by provider below. We will continue to update as we receive more information.
For clients with legacy PRI or POTS line services into an on-prem/traditional PBX service, clients should talk to their PBX vendor. Be aware that forwarding from the PBX on a PRI uses two channels per call and will impact the number of calls you can conduct simultaneously. Carriers will not provide forwarding services on traditional PRI and POTS lines services unless there is a service outage, and in those cases, there is normally a limit of 3 numbers that can be forwarded.
Here are some common customer support numbers:
Allied – 202-349-0440
Broadview/Windstream – 888-623-8647
CallTower – 888-827-4462
Evolve – 877-459-4347
RingCentral – 888-898-4591
Windstream – 800-600-5050
Verizon – 800-837-4966 (Verizon Local, LD, DSL, FIOS) and 800-444-1111 (Verizon Business).
fXO/Verizon – 877-295-8291
Vonage Business Cloud –866-901-0242
Vonage Business Enterprise – 888-616-6414
Provider Resources – Alphabetically by Provider Name
Verizon (Legacy XO)
myXO Customer Portal NOTE: This is only available for IPFlex and SIP clients with existing portal access. No new portal access is being activated.
Vonage Softphone User Guide NOTE: In order to use the Soft Phone option, users must have a compatible headset for their laptop. Supply chain issues may delay procurement of headsets.
Windstream Dynamic IP User Guide User NOTE: this guide is for Dynamic IP and SIP clients only, it does not apply to PRI