ARG’s technology decision-making process involves identifying the business objectives, getting the relevant and necessary information, and weighing all the alternatives in order to make the best possible business decision.
To ensure the process is followed for every client, ARG and the client collaborate on a consulting document to validate the solution by thoroughly documenting the expected business outcomes and detailing all aspects of the selection process. We prepare you to field questions from the board room, your leadership, and your peers. With the IT Clarity InSITE document, you will be prepared to inform the leadership team of the detail they need to approve your recommendation.
With a highly experienced professional team that implements hundreds of projects a month, ARG has identified the most important components for a successful deployment. We track the major milestones, escalating, if necessary, to ensure your project stays on track.
The ARG project experience team runs a pre-activation checklist that holds all parties accountable to provide every avenue for success. After installation, the team will work through the punch list to resolution to ensure everything is working to your satisfaction.
After installation, the ARG client experience team will provide guidance on how to disconnect your old services and validate your first bill to ensure you are being billed according to your contract.
In the event of an issue or outage, you will have all the details you need to open a ticket with the provider. If the provider isn’t resolving the issue, the ARG team offers escalation assistance during business hours.
Easily find contract, billing and circuit information on all technology assets managed by ARG. Annual service and contract reviews and pricing for alternative solutions at renewal ensure you are always getting the best technology at the best price.
Includes all Advanced Support level offerings PLUS…
ARG’s Project Experience team functions as your internal project lead – setting the timeline to ensure that your project implementation goes smoothly to meet your business objectives.
Once everything is up and running, your client experience manager will provide proactive post-installation support with a user adoption focus to escalate for additional training and focus on key users. You’ll also get regular, ongoing follow-ups to check-in and roll out additional feature functionality benefits to maximize the benefits from your chosen technology.
Bill reviews are available anytime with all billing disputes proactively managed to resolution by the ARG service team.
In the event of an issue or outage, the ARG team is available 24 x 7 x 365 to open tickets on your behalf and own the issue resolution process. Unlike calling a carrier directly and going through a phone tree to get a low-level triage rep, when you call ARG you immediately get to an expert who can begin working toward resolution. In fact, ARG resolves 51% of all trouble calls without involving the provider.
Stay on top of contract, billing and circuit information on services managed by ARG with quarterly reports and reviews. The team can also provide annual budget projections and technology insights, so you go into your fiscal year planning fully prepared.
Includes all Premium Support level offerings PLUS…
Your dedicated ARG Project Experience team functions as an extension of your staff– leading calls and setting the timeline to ensure that your project implementation goes smoothly. The team is always available to answer questions and keep your team informed of progress.
Import contract, billing and circuit information on all technology assets, including those not managed by ARG for a single pane of glass to manage all your IT assets.
Annual analysis of actual spend against budget to support your team in hitting financial goals.
The team has vast experience with acquisitions and can work with your team to reduce spend and integrate networks.
The ARG team will augment your team with customized resources to support your organization’s growth and specific projects. In addition, they can complete an IT talent gap analysis to identify what resources would most benefit your organization.
94% of clients say partnering with ARG got their solutions deployed faster.
100% of clients say ARG hit their project success criteria.
96% of clients say partnering with ARG improved overall success.