Blog

Client A publicly traded real estate investment trust (REIT) with hundreds of properties nationally approached ARG to assist with streamlining and modernizing their telecommunications infrastructure. With the decommissioning of copper lines, the company faced financial and service issues. Challenge The customer managed a network of 140+ locations across critical metropolitan areas. With such an extensiveRead more

Community CallerID is an innovative service providing a dynamic pool of local phone numbers for users. This service streamlines campaign creation, ensures SPAM-free communication, and integrates seamlessly with existing telephony systems, enhancing the efficiency and effectiveness of outbound engagement activities.Provisioning and Assignment When a user creates a new campaign and loads records, either manually orRead more

The Client Decreased Cost, Increased Bandwidth, & Consolidated Support with Technology Expense Management & SD-WAN Client Bio: A leading national network of 80 pain relief centers helping over 1 million patients. Challenge: The client was struggling to manage monthly invoices that spanned over 80 locations and 15 providers. They were spending $140,000 every month onRead more

Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

Government Contractor Collaborates with ARG to Improve IT Expense Management Client The organization supports a multitude of companies that service federal agencies, including civil, intelligence, and defense agencies. They provide engineering, infrastructure support, IT services, and professional services in order to conquer the broad range of challenges these agencies face. Challenge The client’s largest issueRead more

Global engineering firm realizes savings from SD-WAN & network optimization with the right team to deliver on the strategy and deployment. Client Bio: A large global engineering firm with over 50 locations and 1500 employees. Challenge:  Client purchased a Versa SD-WAN solution from a trusted IT solution partner and needed to source dual network connectivity.Read more

A few minutes of prevention can protect your business. With remote work impacting where and how payments are processed, COVID-19 has had a profound effect on accounting functions. We have seen an uptick in clients shut down for nonpayment due to address changes by providers. For example: If you previously sent your Verizon payments toRead more

Cell coverage on cruises can be a challenge. Verizon has a new plan that makes it simpler.   To use your cell phone on your cruise, you have two options — either connect to the ship’s cellular service or connect to the ship’s wi-fi. Both will cost you extra and costs vary widely by ship.  TravelpassRead more

Mobility Gone Wild: Fast, Furious, & Unleashed ARG’s Director of Mobility Solutions, Patrick McGugan, and Chief Revenue Officer, Mike Shonholz, got rave reviews on the content they delivered at our Mobility Gone Wild event in August, so we held a webinar for those who couldn’t attend the live seminar. Watch the webinar recording to learn more about this dynamic technology. 63%Read more

Organization Collaborates with ARG to Reduce Mobile Expenses with a Mobility Management Platform Client The client is a civil engineering/architectural firm in the Northeast with over five hundred employees. While they are based in the United States, they have projects in over thirty countries, and they work on more than two thousand projects every year.Read more

Multi-Practice Medical Association Saves Time & Decreases Telecom Spend by Over 30% Client An association of 40+ doctors’ practices in the metro-Boston area. The doctors are all associated with the local community hospital and cover a wide range of internist and specialty practices. The client was receiving limited help with billing and service issues fromRead more

Frequently there is a lot of anxiety about changing voice providers.  This is understandable and ARG project managers and engineers do everything possible to minimize customer risk. We are aware that any interruption of service is disruptive and can be perceived as a stressful by someone who is responsible for their company’s phone service.  A largeRead more