ARG, IncARG, IncARG, IncARG, Inc
  • Home
  • About ARG IT Clarity
    • Leadership
    • Our Experts
    • Solution Areas
    • Kindness
    • Testimonials
  • News
  • Events
  • Careers
  • Contact Us

What actually happens when you change voice providers

    Home Telecom What actually happens when you change voice providers
    NextPrevious

    What actually happens when you change voice providers

    By Erica Lord | Telecom, Trending Topics, Uncategorized | 0 comment | 11 September, 2014 | 0

    Frequently there is a lot of anxiety about changing voice providers.  This is understandable and ARG project managers and engineers do everything possible to minimize customer risk. We are aware that any interruption of service is disruptive and can be perceived as a stressful by someone who is responsible for their company’s phone service.  A large part of our process is education;  to better explain what will happen when ARG is there to turn up voice service and port numbers.  Ideally, when our clients are better informed, they are less anxious.  With that in mind, here are the steps we go through to ensure a smooth transition:

    • Prior to a voice cut, an ARG Implementation Engineer makes sure the circuits are in place and doing what they are supposed to do.
    • We make a few outbound calls and inbound calls on the new circuit with a meter attached to make sure the circuit is working as ordered.
    • After proving the circuit is working as ordered with a meter, the PBX patch cable is moved from the losing carriers hand off to the winning carriers hand off.  The time it takes to move the patch cable is moved is the only complete outage in the process.
    • Immediately after moving the patch cable ARG engineers plug a meter into the losing carriers hand off to verify the new circuit is configured the way the old one was.
    • ARG IE’s make several test calls with your phone system through the new circuit to verify that the new circuit is working properly. The PBX vendor programs in the new inbound number that was used to test the circuit to ensure that inbound calls are configured properly.   You have outbound service on your new carrier at this time.
    • After several successful test calls both in and out through the PBX we request the winning carrier port the numbers.
    • The porting of numbers usually takes a few minutes, sometimes longer depending on the quantity of numbers.  Until the numbers port you will not have inbound service.
    • Once all of the numbers port your service will be fully functional on the new carriers network and ARG will continue to test for another ten minutes or so. You are fully functional at this point.

     

     

     

     

     

     

     

     

    Total Outage time will be less than five minutes while your patch cables are re-arranged – you will be completely out of service at this time.

    You will have outbound dial tone from the winning carrier immediately while we are testing the new circuit.

    Inbound calls will be missed for a few minutes while testing prior to and during the porting of numbers from the losing carrier to the winning carrier.

    Top three things that can go wrong? (and how ARG prevents them)

    #1 Circuit Extension – we can fix it, test it, place it and rearrange it.

    #2 Misconfiguration – we can test it and show what it is and explain what it is supposed to be.

    #3  No support – ARG works with the carriers and vendors frequently enough that we have contact information for multiple levels of support. They know us and we know them.

    No tags.
    Avatar

    Erica Lord

    More posts by Erica Lord

    Related Post

    • SUCCESS BY ASSOCIATION

      By Erica Lord | 0 comment

      A great article in Channel Partners about ARG’s historyRead more

    • Events

      By ARG Staff | 0 comment

      Join ARG for upcoming events.  Learn how to solve conferencing, data, and telecommunications issues; decrease expenses; increase productivity; and explore provider options. Call for more information: 866-521-5121 or email us at info@myarg.com.Read more

    • ARG and NetGain Combine

      By Erica Lord | 0 comment

      May 1, 2010 We are pleased to announce that NetGain and ARG in McLean, VA have combined to provide unmatched support for your telecommunications services. What does this mean for you? Greater support and resources!Read more

    • What We Do :

      By ARG Staff | 0 comment

      ARG provides clients with a highly experienced resource for evaluation, purchase, implementation, and ongoing support for voice, data, cloud and collaboration services.Read more

    • Service Providers

      By ARG Staff | 0 comment

      ARG finds the most cost-effective voice, data, internet providers, wireless internet, conferencing, and webinar providers to give you great services at lower costs.Read more

    • Notification/Email Marketing & E-Surveys

      By ARG Staff | 0 comment

      Let ARG help you communicate more effectively with your clients – we offer solutions including fax, email, and outbound voice messaging to improve response rates.Read more

    • Conferencing

      By ARG Staff | 0 comment

      All conferencing services are not created equal. Let us work with you to find the best service or services for your business and save up to 80% on audio, web and video conferencing.Read more

    • Data & Internet

      By ARG Staff | 0 comment

      Get the best internet & WAN services from ARG. We evaluate all the DSL, Ethernet, T1 and NxT1, VPN, MPLS and VOIP provider options to find a perfect fit for your business needs.Read more

    NextPrevious
    Washington DC Headquarters: (703) 770-2400
    Maryland Office: (240) 235-0080
    Northeast Office: (401) 825-4170
    Careers
    Contact Us
    Copyright 2021 ARG, Inc.
    • Home
    • About ARG IT Clarity
      • Leadership
      • Our Experts
      • Solution Areas
      • Kindness
      • Testimonials
    • News
    • Events
    • Careers
    • Contact Us
    ARG, Inc