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Coleman is an experienced IT consultant with a proven track record in elevating customer experience. McLean, Va., September 14, 2023 – ARG announced today that Troy Coleman joined the company as a Managing Partner. Bringing more than 15 years of experience in the IT industry to this role, Coleman has a demonstrated ability to streamlineRead more

Don’t look for massive changes other than a host of pastel colors and a new charger! We’ve outlined the details of this year’s Apple launch event below: I USB-C you! No more lightning charger Introducing iCloud+ – offering 6TB and 12 TB storage plans Pricing has stabilized – The iPhone 15 will start at $799,Read more

Remarkable track record in IT sales and leadership expands ARG’s deep bench of expertise committed to elevating the customer experience through the power to choose the right technology solutions. McLean, Va., August 28, 2023 – ARG announced today that Jason Hart joined the company as a Managing Partner. With a proven track record of successRead more

Client A multi-employer pension fund trusted by thousands of employers to provide retirement, disability, and death benefits to hundreds of thousands of people. Challenge Facing organizational and internal system changes and cloud migration, the client turned to ARG to build out a more formal cybersecurity program. Given the large volume of personal and financial informationRead more

Leveraging ARG’s industry-leading consulting methodology, GNS expanded its product offerings and adopted a more consistent approach, enabling it to improve the customer experience. McLean, Va., July 31, 2023 – Florida-based Global Network Services (GNS), an IT services agent primarily focused on providing voice and networking services to businesses located throughout North America, believes its recentRead more

Action required for Apple Business Manager users. On July 27, 2023, Apple posted an updated version of the Volume Content Terms to Apple Business Manager (ABM). Your organization cannot enroll devices or deploy new apps until an Administrator signs into Apple Business Manager and accepts the agreement. With this update, an Administrator will be ableRead more

During an assessment by an outside consultant, IT leadership at a large regional nonprofit was found lacking. The leadership deficit caused excessive costs, delays in delivering hardware, software, and data access to new and reassigned employees, and absent or partial documentation of key IT processes and architecture. This negatively impacted application management, infrastructure management, andRead more

Client A government contracting firm with over 1,000 employees focused on delivering mission-critical IT and healthcare technologies to state, local, and federal government agencies. Challenge The client turned to ARG to replace their IT and cybersecurity support organizations to improve end-user quality of service. The incumbent providers’ end-user support included long lead times and didRead more

Client A large philanthropic organization with over 250 staff and over $150M in revenue. Challenge The client turned to ARG for help improving their Security Risk Mitigation Plan to maintain the organization’s reputation. There were several aspects to this initiative, but the highest priority was to gain confidence that critical data hosted with third-party vendorsRead more

MCLEAN, VA, June 16, 2023 – ARG, Inc. has been named one of The Washington Post’s 2023 Top Workplaces in the Washington, D.C. area. Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection.Read more

There are three technology options for analog line replacement depending on your use case and location. Here are the technical details you need to help you make the right decision for your business.

The Client Decreased Cost, Increased Bandwidth, & Consolidated Support with Technology Expense Management & SD-WAN Client Bio: A leading national network of 80 pain relief centers helping over 1 million patients. Challenge: The client was struggling to manage monthly invoices that spanned over 80 locations and 15 providers. They were spending $140,000 every month onRead more

ARG playbook allows Charlotte, NC-based technology services firm to help clients achieve comprehensive digital transformation. McLean, Va., March 21, 2023 – Celebrating the two-year anniversary of its acquisition of NextWave Technology Advisors, ARG today announced the successful transformation of this Charlotte, N.C.-based national technology services firm from a start-up to a leading enterprise provider ofRead more

Creating a good customer experience starts with successfully connecting with your customers. With robocalls and spam calls growing at over 30% YOY, 79% of unknown calls go unanswered and 94% of customers believe unidentified calls may be fraudulent. With STIR/SHAKEN, many clients are finding their calls showing up as SPAM RISK due to spoofing andRead more

MCLEAN, VA — Feb. 21, 2023 — Michael Shonholz, ARG’s Chief Revenue Officer, has been named a 2023 Channel Influencer Award winner by Channel Futures. Shonholz is one of 50 individuals recognized as a thought leader who will impact the direction of the IT and communications indirect sales channel in 2023. He is profiled in a galleryRead more

Government Contractor Collaborates with ARG to Improve IT Expense Management Client The organization supports a multitude of companies that service federal agencies, including civil, intelligence, and defense agencies. They provide engineering, infrastructure support, IT services, and professional services in order to conquer the broad range of challenges these agencies face. Challenge The client’s largest issueRead more

Can Technology be Green? Gartner forecasts that by 2025, 50% of CIOs will have performance metrics tied to sustainability but technology, by its nature, is energy intensive. How can companies make IT more sustainable while delivering compelling solutions? Tactics for Greener IT1. Efficient Hardware Consider more efficient hardware. Move workloads to hyperscalers or cloud providers.Read more

Many organizations are weighing the options between corporate-owned and BYOD (Bring-Your-Own-Device) programs. In the last 12 months, we have seen more companies rolling back their Bring-Your-Own-Device (BYOD) programs because of the problems associated with compatibility, application management, and security risks. Nemertes recently released a report that unveils the challenges of managing BYOD and the benefits that companies can gainRead more

Are you suddenly experiencing caller ID issues? We have seen hundreds of issues lately and it all stems from the desire to stop spoofed robocalls. The FCC is working to stop these annoying calls by requiring caller ID authentication but it is resulting in caller ID reverting in many cases to the name of theRead more

Verizon CDMA Network retirement will be completed by December 31, 2022. Verizon is decommissioning its 3G CDMA network by December 31, 2022. Unless your company has a special contract, affected device lines will be suspended on the first day of your December 2022 bill period. For example, if your bill date is December 5, youRead more

Results matter. The former division of Carousel Industries pivoted from providing traditional telecommunication solutions to a diversified portfolio of advanced solutions and services, providing more value to their clients, capturing more IT spend, doubling sales production, increasing margin, and growing revenues by more than 80% in four years. McLean, Va., September 13, 2022 – CelebratingRead more

Client A large healthcare software company. Challenge The client needed to scale more efficiently. They were in acquisition mode and had a small team running mission-critical database applications.  Solution Outsourcing allowed them to augment their staff to provide 24×7 support with deep database expertise without hiring.  Results As they acquire companies, they quickly implement theRead more

Client A national provider of professional parking, transportation, facility maintenance, event logistics, and security services. Challenge The client identified an opportunity for digital transformation in their online business, but their IT team was spending much of their time monitoring and patching to support the infrastructure upgrades required. Solution ARG was able to help them pivotRead more

Opportunities grow when partners tap AI, machine learning, and automation to help contact centers drive customer experience improvements. (Published 7/21/2022 by Channel Futures) Today’s most successful brands are winning and differentiating themselves with customer experience (CX). Customer experience drives more than two-thirds of customer loyalty, outperforming brand and price combined, according to Gartner, but more thanRead more

McLean Va., June 17, 2022 – ARG, Inc. a Virginia-based national technology consulting firm, announced that it has been recognized on The Washington Post’s Top Workplaces 2022 list. The list recognizes 200 Washington-area firms rated internally by their employees to be the best place to work in the region. Employee feedback is the sole basis forRead more

Summary ARG assisted a $13 billion in revenue technology and consulting company reduce its IT spend by 30%. The project is a case study in clearly defined goals and consistent communication leading to a true partnership. Acquisitions create turmoil in IT organizations. Establishing accurate inventory, assessing future needs, and driving reductions in services to meetRead more

Everything you need to know to travel internationally with a 5G phone. Spring has sprung and travel is opening up but a large percentage of countries do not have 5G.  As you plan that business trip or go on vacation, your international plan may do you no good unless you turn off 5G. With thatRead more

Client Bio AbsoluteCare is a leading healthcare provider that focuses on providing comprehensive and preventative care to the most vulnerable populations in the United States. Since 2000, AbsoluteCare has enabled the treatment of thousands of chronically ill patients by using innovative health management tools.   Challenge To deliver quality patient-facing programs and associated technologies, dataRead more

Cell phone shortfall penalties can be a massive expense for large companies experiencing sudden staff reductions. See how ARG coordinated a solution to save money and mitigate risk. Client Bio: A large government contractor Challenge: After losing a large contract, the client was facing sunk equipment costs and high early termination charges for the 900Read more

Increased flexibility and accessibility without a massive cost increase. Client Bio: A Technical Institute providing certifications and continuing education Challenge: The client needed to upgrade their testing technology for certification classes. They were using paper and requiring students to fill in bubbles for testing. The testing platform did not allow images or additional context toRead more