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Rapidly evolving technology makes it more challenging than ever to ensure you are choosing the right communication platform. Learn how to evaluate key capabilities from top providers, including AI, mobility, security and integrations. Selecting a Unified Communications (UC) or Contact Center (CC) provider is a critical decision that can significantly impact your organization’s efficiency, customerRead more

How AI Can Create More Time in Your Day Time is more of the essence, and it can be challenging, when jumping from call to call or meeting to meeting, to make sense of it all when and if you finally have time to reflect at the end of the day. Meeting with hundreds ofRead more

New report highlights the evolution of the communications platform and how generative AI and machine learning can provide businesses with a competitive advantage. McLean, Va., July 9, 2024 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG announced the availability of the AI-Enabled Communications Market Insights & Decision Guide, aRead more

Client A leading service provider delivering national mechanical, electrical, and plumbing systems for building systems. After 10 years of acquiring smaller regional companies, the client environment emcompasses 33 operating companies in over 170 locations nationwide. Challenge A decade of rapid growth created disparate phone and contact center solutions encompassing premises and cloud-based platforms. Field techniciansRead more

Improved CX and Enriched CoachingClient A medical equipment company with 950 employees and over 50 sites. Challenge Due to years of acquisition, the client ran disparate phone solutions, making management and support challenging. Included in the mix was a legacy Cisco premises-based phone system for voice and call center functionality, prem-based Mitel, and Mitel UCaaS.Read more

Client A Top 10 Federal Defense Contractor with over 20,000 employees. The enterprise had grown through several acquisitions of organizations utilizing different IT solutions. This resulted in managing a complex environment with multiple SIP carriers, large Avaya and Cisco infrastructure footprints for PBX, and Contact Center with voice, messaging, and a collaboration environment comprised ofRead more

Findings show that fast response times, self-service options and the convenience and time-savings that come from mobile-ready e-commerce capabilities drive loyalty, retention, and higher profits. McLean, Va., February 14, 2023 – Expanding on its growing portfolio of exclusive market insights and decision guides, ARG today announced the availability of the Customer Experience: Market Insights &Read more

Can Technology be Green? Gartner forecasts that by 2025, 50% of CIOs will have performance metrics tied to sustainability but technology, by its nature, is energy intensive. How can companies make IT more sustainable while delivering compelling solutions? Tactics for Greener IT1. Efficient Hardware Consider more efficient hardware. Move workloads to hyperscalers or cloud providers.Read more

Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more