Blog

Every company feels the pressure to “do something with AI” right now. Budgets are growing, vendors are launching new AI features nonstop, and it can be hard to know where to even begin. Under all that noise, one simple reality stands out: the companies that will win with AI are the ones getting their dataRead more

The Challenge The client, operating over 400 mental health clinics nationwide, faced mounting operational complexity that threatened both efficiency and compliance. Managing over 100 different carrier invoices created administrative burden, while inconsistent infrastructure across sites increased HIPAA compliance risks and cybersecurity vulnerabilities. With patient trust and regulatory compliance at stake, they needed a transformation thatRead more

Rapidly evolving technology makes it more challenging than ever to ensure you are choosing the right communication platform. Learn how to evaluate key capabilities from top providers, including AI, mobility, security and integrations. Selecting a Unified Communications (UC) or Contact Center (CC) provider is a critical decision that can significantly impact your organization’s efficiency, customerRead more

The Challenge A nearly 50-year-old heavy machinery dealer serving the construction and farming industries faced a common dilemma: how could a small IT team drive meaningful business growth while managing day-to-day technology operations? While heavy machinery dealerships may not seem like technology-driven businesses, this forward-thinking organization recognized that leveraging technology was essential to better serveRead more

Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more