Blog

Rapidly evolving technology makes it more challenging than ever to ensure you are choosing the right communication platform. Learn how to evaluate key capabilities from top providers, including AI, mobility, security and integrations. Selecting a Unified Communications (UC) or Contact Center (CC) provider is a critical decision that can significantly impact your organization’s efficiency, customerRead more

Since its first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to destinations worldwide. The airline serves 36 destinations across the Northeast, the Midwest, Eastern Montana, Puerto Rico, the U.S. Virgin Islands, and the British Virgin Islands. 90% Reduction in duplicate calls 600 Calls per day handled seamlessly :30 SystemRead more

Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of client engagements today are initiated by chat, email, or social media. Omnichannel solutions are critical to optimizing communication and client experience by supporting the preferences of Boomers, the forgotten Gen Xers, Gen Y,Read more