We regularly manage RFPs & project plans to upgrade technology to hosted voice/UCaaS (unified communications as a service). There are a number of reasons organizations are moving this way: business continuity and disaster recovery, future proof technology, scalability, and the desire to offload the management and move everything to the cloud. In the interest of setting realistic expectations for deployment, I sat down with ARG’s project management and implementation engineering groups to find out best practices…
Blog
