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Home Articles posted by Steve Grimsley
A black headset with a microphone hanging on a computer monitor, set against a blurred blue-toned background.

Top 10 Considerations for Choosing the Right Unified Communication and Contact Center Provider

By Steve Grimsley | CCaaS, Collaboration, Communication, Contact Center, Solution Highlight, Trending Topics, UCaaS, Unified Communications as a Service | Comments are Closed | 25 April, 2025 | 0

Rapidly evolving technology makes it more challenging than ever to ensure you are choosing the right communication platform. Learn how to evaluate key capabilities from top providers, including AI, mobility, security and integrations. Selecting a Unified Communications (UC) or Contact Center (CC) provider is a critical decision that can significantly impact your organization’s efficiency, customerRead more

Person using a smartphone with an AI chatbot interface projected above it. A laptop is visible in the background.

The Fastest Way to Make AI Work for You

By Steve Grimsley | Artificial Intelligence, Collaboration, Contact Center, Customer Experience, Solution Highlight, Trending Topics, Unified Communications as a Service | Comments are Closed | 24 July, 2024 | 0

How AI Can Create More Time in Your Day Time is more of the essence, and it can be challenging, when jumping from call to call or meeting to meeting, to make sense of it all when and if you finally have time to reflect at the end of the day. Meeting with hundreds ofRead more

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