The Challenge
The client, operating over 400 mental health clinics nationwide, faced mounting operational complexity that threatened both efficiency and compliance. Managing over 100 different carrier invoices created administrative burden, while inconsistent infrastructure across sites increased HIPAA compliance risks and cybersecurity vulnerabilities.
With patient trust and regulatory compliance at stake, they needed a transformation that would deliver:
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- Centralized control and visibility across all locations
- Consistent HIPAA compliance to protect patient data and company reputation
- Simplified operations to reduce overhead and administrative burden
- Enhanced clinician experience to support retention in a competitive healthcare market
- Improved performance with reduced outages during critical patient care moments
The Solution
ARG partnered with the client to implement a comprehensive solution across 167 sites, with plans to scale across their entire network. The deployment included:
Infrastructure & Connectivity
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- High-performance broadband at each location
- Meraki firewalls with one access point per site (OPX model)
- Managed power distribution unit leveraging AI, wireless connectivity, and automated scripting to minimize downtime, reduce operational costs, and simplify device management for continuous connectivity
- Wall-mounted cabinets for HIPAA-compliant equipment housing
Managed Services & Support
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- Co-managed services for ongoing optimization
- Professional onsite field service for installation at scale
- An online portal platform for unified management and visibility
- Tech support to supplement limited internal field staff
The client ultimately chose the solution recommended by ARG based on several key differentiators:
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- Proven multi-site expertise with a track record of successful large-scale healthcare deployments
- Familiarity with Meraki technology aligned with their infrastructure preferences
- Field services at scale capable of deploying across hundreds of locations consistently
- Portal access providing the single pane of glass visibility that was critical to their operational goals
- Field technical support addressing their limited internal field resources
The Results
By consolidating from 100+ carrier invoices to a single trusted provider, the client achieved:
Operational Excellence
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- Dramatically reduced administrative overhead managing multiple vendor relationships
- Simplified circuit billing and expense tracking
- Centralized visibility and control across all clinic locations
Security & Compliance
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- Consistent HIPAA compliance framework across all sites
- Reduced risk of data breaches and associated financial/reputational impact
- Secure, controlled user access managed from a single platform
- Enhanced patient trust through demonstrable security measures
Enhanced User Experience
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- Improved connectivity performance with reduced outages
- Better clinician experience supporting retention efforts
- Reliable backup connectivity ensuring continuity of patient care
- Professional infrastructure installation minimizing disruption
Scalability & Growth
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- Foundation established to expand solution across remaining 200+ sites
- Co-managed model allowing internal IT to focus on strategic initiatives
- Flexible infrastructure supporting future business transformation efforts
Ready to streamline your multi-site operations? Contact ARG to discover how the right connectivity and managed services partner can transform your business.
