As organizations move to remote work to stop the spread of the novel coronavirus, many clients are unsure of the capabilities of their existing services.  To provide easy access for our clients, we will be collecting all that data, separated by provider below.  We will continue to update as we receive more information.

For clients with legacy PRI or POTS line services into an on-prem/traditional PBX service, clients should talk to their PBX vendor.  Be aware that forwarding from the PBX on a PRI uses two channels per call and will impact the number of calls you can conduct simultaneously.  Carriers will not provide forwarding services on traditional PRI and POTS lines services unless there is a service outage, and in those cases, there is normally a limit of 3 numbers that can be forwarded.

Here are some common customer support numbers:

Allied – 202-349-0440

Broadview/Windstream – 888-623-8647

CallTower – 888-827-4462

Evolve – 877-459-4347

RingCentral – 888-898-4591

Windstream – 800-600-5050

Verizon – 800-837-4966 (Verizon Local, LD, DSL, FIOS) and 800-444-1111 (Verizon Business).

fXO/Verizon – 877-295-8291

Vonage Business Cloud –866-901-0242

Vonage Business Enterprise – 888-616-6414

Provider Resources – Alphabetically by Provider Name

Evolve IP

Evolve IP Voice Portal/Voicemail Cheatsheet

Verizon (Legacy XO) 

myXO Customer Portal NOTE: This is only available for IPFlex and SIP clients with existing portal access.  No new portal access is being activated.

Vonage

Vonage Business Continuity Preparedness Cheatsheet

Vonage Softphone User Guide  NOTE:  In order to use the Soft Phone option, users must have a compatible headset for their laptop.  Supply chain issues may delay procurement of headsets.

Business Cloud Mobile Tutorial Video

Windstream

Windstream Dynamic IP User Guide User NOTE:  this guide is for Dynamic IP and SIP clients only, it does not apply to PRI