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A smartphone screen showing a call in progress is placed next to a mini signpost with directional signs to various countries, set on a world map.

Changes to AT&T Wireless International Coverage

By Erica Lord | Mobile Device Management, Mobility, News, Trending Topics | Comments are Closed | 18 September, 2020 | 1

On July 15, AT&T expanded the AT&T International Day Pass for Business from 100+ countries to 200+ countries.

Because International Day Pass for Business charges now apply in all the same countries previously included only in AT&T Passport & AT&T Passport Pro, organizations that had both in the past should choose between International Day Pass for Business or Passport/Passport Pro for each impacted line to avoid redundant charges when users plan to travel into the newly expanded countries.

If AT&T customers do nothing, then when each impacted user travels abroad, they will be charged the International Day Pass for Business daily fee for use in the countries that were previously only included in Passport & Passport Pro. Customers will also pay the applicable monthly charge for their Passport or Passport Pro package for that impacted user, but the Passport data allowance or Passport Pro data and voice allowances will not apply.

Not sure which international roaming package to pick?

  • If you prefer to pay a daily fee per line to enable your impacted users to use their devices as they do in the U.S., please remove Passport or Passport Pro, as applicable.
  • If your impacted users with Passport are taking a longer trip, can limit their data usage, and you don’t mind paying a per-minute rate for talk, you may prefer to remove International Day Pass for Business and keep Passport instead.
  • If your impacted users with Passport Pro are taking a longer trip, need more data but are still able to limit their data usage, and can limit their voice usage, you may prefer to remove International Day Pass for Business and keep Passport Pro instead.

You can no longer add both International Day Pass for Business and Passport or Passport Pro to the same line. You can change back and forth from International Day Pass for Business to Passport or Passport Pro depending on your users’ travel needs. Log in to your online account management portal (att.com/myatt or att.com/Premier, as applicable) to remove and/or change features and select an effective date.

You can find details on the 200+ countries at att.com/globalcountries.

For help staying on top of changes to wireless plans, consider using ARG’s Managed Mobility service.  For more information contact info@myarg.com.

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Erica Lord

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