ARG’s Chief Experience Officer (CXO), Heather Campbell, wrote a terrific article discussing the importance of incorporating client experience into a company’s culture and client engagements. Heather is spearheading ARG’s value realization process, which helps clients through the technology adoption process to full realization of the business outcomes they were expecting. She drives her team to consistently deliver an amazing client experience by filling the gaps left by service providers.

Click here to read the full article from Channelnomics.