Heather Campbell serves as ARG’s Chief Experience Officer, where she leads the firm’s Client Experience Team and ensures that every engagement translates into measurable business outcomes. With 23 years of industry expertise, Heather has built ARG’s reputation as a client-first organization and a trusted partner in technology transformation. Heather spearheaded the launch of ARG’s Value Realization process, a structured approach that guides clients through technology adoption to achieve the full outcomes they expect. Her leadership not only drives customer satisfaction but also underpins ARG’s high retention rates and recurring revenue growth. In addition to her client-facing work, Heather plays a key role in cultivating ARG’s award-winning culture, helping the company earn recognition as a Washington Post Top Workplace. She is widely regarded as a passionate advocate for clients and a catalyst for innovation across the ARG team.