Trade Association Secures Infrastructure and Reduces Downtime in One Step
Client
A National Trade Association with 100 employees located in Washington, DC preparing to move their HQ office location. The client had many concerns regarding business continuity and their current infrastructure as it related to the move. They needed to ensure that their users would be able to quickly resume business as usual once they had settled into their new offices.
Challenge
Rather than rushing to make a decision that would prevent them from thoroughly evaluating their options, the client decided to engage their dedicated ARG advisor, Jason Assaly, for guidance. After a thorough conversation and detailed review of their requirements, Jason returned to the client with a Managed Disaster Recovery as a Service (Managed DRaaS) recommendation that addressed all their needs. This solution provided them with the ability to maintain business as usual throughout the course of the move, regardless of where their systems were located. It also ensures that the organization will be able to rapidly recover from any future data loss, malware, hardware or system failure and offers additional protection from physical disasters (e.g. fires, floods, or even their next move).
Solution
Once the client decided to implement the recommended Managed DRaaS solution to mitigate any risk to additional changes, ARG helped to deploy a robust Unified Communication as a Service (UCaaS) platform. After a detailed review of their requirements, ARG recommended a UCaaS solution to satisfy all decision criteria. The solution included presence, a mobile application, voicemail transcription, CRM and Skype for Business integration. Premium contact center functionality allowed call center agents to improve the ease of doing business for government and commercial clients. They also deployed fax to email capability to ensure the security of inbound fax communications. Software-defined wide area networking (SD-WAN) was implemented with the provider to ensure excellent user experience and optimize call quality. New phones and switches were also included.
Results
The Managed DRaaS solution secured the client’s environment by backing up their systems and data to the cloud, which allowed them additional time to rationally evaluate their infrastructure and voice options for the move. The client could rest easy during the move with the assurance that no matter what caused the problem, their DRaaS service would return them to full functionality with little to no downtime.
Furthermore, because the service is fully managed, it meant that they didn’t need staff to spend time learning the system, monitoring, or testing the system. If they do need to recover, they won’t have to wonder if they have the right people and systems in place. One call and they will be quickly and reliably restored.
Conclusion
In addition to the initial managed DRaaS and UCaaS solutions being deployed before the move, ARG was also able to recommend an Infrastructure as a Service (IaaS) solution that met the client’s needs and was less expensive than what the client had anticipated and budgeted for. DRaaS did more than eliminate the stress of moving; it offered the organization ongoing protection and recovery services without adding to the IT staff workload or increasing large CapEx funding. Additionally, by using the Free Annual Testing service, the client was able to demonstrate compliance to their executive team for business continuity.
By bringing ARG into the conversation, the client was able to move from a reactive position to regain control of their IT project timelines and ensure they were making the best long-term choice for their business. The solution addressed all their concerns: risks, timeframes, and costs.
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