- Our Client Services Team opens 400+ tickets per month
- Each tickets averages 12 updates 8 minutes each – 1 ticket with us saves you 1.5 hours of your day!
- We have access to management level escalation teams with our carriers to help push tickets when needed
- Our carriers give us more resources – We have Partner Priority and Diamond Partner resources with some of our carriers giving our calls for help priority in their queues. This means quicker turn around in getting your issues to the right person to resolve quicker.
- We have hundreds of years of combined technical expertise from all walks of the telecommunications landscape – Our staff is not forced to think inside the box or follow a work order to the letter.
- We have our own test equipment (T1) to assist in isolating root cause when your carrier and/or vendor run into the brick wall
- We have the big picture- we service over 3000 circuits across the country provided by multiple carriers – We know how carriers perform and respond historically
- Earthquakes, Derecho, Hurricanes & Strikes – We compare the information gathered from multiple carriers to make sure you have the best information
- We know that about 50 percent of troubles and outages reported are carrier fault and can help guide you on any internal issues
