Our service and support team provides you with a single interface for all of your vendor relationships, so you get the benefits of a multi-carrier solution without the complexities.
ARG prides itself on being the most respected technology consulting and brokerage firm in the Washington DC area and the largest full-service telecom consultancy in the nation. ARG has forged its reputation as a leader in the technology space by focusing on three main services. ARG does not charge for its service. Our unique business model allows ARG to provide the following services free of charge:
Technology Consulting: ARG’s experienced consultants and networking specialists will assist you in designing a solution that addresses your business needs, creates resilient connections and provides a path for technology evolution. Whether you are managing a single site or 600 sites, ARG can help with risk assessments, contract negotiation, solution bench marking, technology alignment with corporate strategy, technology budget management, and help desk and vendor management.
ARG is staffed with industry veterans with experience of managing thousands of client networks for 27 years. Wherever your organization is in your cloud strategy, ARG has the staff to support your needs.
Technology Brokerage: ARG transforms your network designs into reality by sourcing bids from the best carriers to implement your strategy. Similar to an insurance brokerage, ARG can select from the services of over 300 technology providers, allowing ARG to explore and recommend the best products available in the market across multiple platforms.
ARG utilizes its telecom brokerage operations to optimize your technology experience. By mixing and matching the services from various carriers, your network can achieve greater functionality, increased resiliency, and reduced cost. Our service and support team provides you with a single interface for all of your carrier relationships, so you get the benefits of a multi-carrier solution without the complexities.
ARG can source your solution from virtually any national service provider, including: AT&T, Verizon, Windstream, Sprint, Centurylink, XO, Fiberlight, Zayo, Masergy, Cogent, Comcast, Cox, and Allied, as well as regional providers and almost any data center.
ARG also can also leverage firms focusing on unique aspects of communications. Conferencing companies represented include Intercall, PGI (Premiere Global), SoundConnect, FCC for Business, and Level 3. Hosted Email, fax and message broadcasting, business continuity solutions and telecom management are also supported by ARG through various vendor relationships.
White Glove Implementation: When you sign an order for services, these folks get involved and dig into the information and make sure we have a “clean” order. At many service providers, if things are missing or wrong, and are discovered later in the process, they will reject the order out of their system and then start the whole process from the beginning once the right information is available. That can cost you 30-45 days in some instances.
This group prevents much of that from happening with our clients. They act as client advocates throughout the implementation process, providing communication and escalation to prevent your order from getting stuck in a black hole. They are on calls and checking online systems every day to make sure your order is hitting the milestones. We believe that “What goes in, is what comes out”. ARG's project managers make all the difference for a successful implementation. Unfortunately, you can’t just rely on the service provider to do what they say. Our team gives the extra care and attention to make sure your move or technology project takes priority and communicates with you and coordinates with your vendors to ensure a smooth transition.
Implementation Engineering Support: Sometimes the records at your existing provider just don’t seem right. This can create a big circular discussion and all we want is to make sure you get the service you request.
To combat some of the road bumps to a smooth implementation, ARG has hired extremely skilled field engineers who are send out onsite to get the heart of the issue. This team will also go out and make sure your implementation is handled correctly on the day of installation. Unfortunately, just about every provider has contracted out the installation process. Sometimes they send good contractors but, more often than not, they send the low cost bidder. Each member of our team has very expensive carrier grade test equipment. They make sure you get what was promised and it’s installed correctly. They run a comprehensive test plan and make sure you are comfortable before the installation is considered complete.
On-Going Support: Ever become frustrated trying to get in touch with your telecom carrier? Dumb question…who hasn’t! ARG solves that frustration by providing round the clock, live answer, US based support for your voice services and data networks. When you use ARG for your technology solutions, whether you are in the Washington DC / Baltimore metro area or anywhere in the world, ARG wants to be the one resource you call when you need help.
If you have a service issue, you simply call ARG. If you need to make a change or add service, you simply call ARG. If you have a billing question, you simply call ARG. You get the idea.