Premium Support - ARG, Inc

ARGenius Premium

ARGenius Premium service is designed for businesses that want a fully managed experience. ARGenius Premium is best suited for organizations that want to understand the top products and services in the market, enjoy expert implementation management and on-going support with the provider. ARGenius Premium organizations believe in outsourcing non-strategic functions to experts who can perform faster and more efficiently than they could themselves.

The Premium service package provides industry-leading technology selection consulting, full implementation support, service ticket management, as well as on-going strategic consulting.

A table detailing the Service Tier Breakdown for various service categories, with columns for Basic, Advanced, Premium, and Premium+ tiers indicating which services are included in each tier.

Quick Reference

Service Support

If you need any assistance with an ARG coordinated service.

Please Provide the Following Information for All Support Escalation Requests

Issue/Request
Type of Service & Provider
Service Location
Contact Name and Contact Information

ARG Service & Support Hotline

Contact ARG (non-urgent) or call 703-770-2400 (urgent)

Technology Evaluation & Selection

Contact your ARG Technology Advisor. If you need assistance, please contact ARG: Contact ARG (non-urgent) or call 703-770-2400 (urgent).

The ARG InSITE technology evaluation process is unique in the industry. The InSITE process walks through the business value sought, the team assembled, detailed requirements, and desired outcomes. Alternate approaches are considered, then the entire market of solution providers for the selected approach is evaluated on meeting key requirements, value-added features, and total cost of ownership.

References and contract negotiations are also managed to ensure that the “i”s are dotted and “t”s crossed.

The end result of the InSITE process is a technology strategy that is well-thought-out, inclusive, and meets or exceeds the organization’s overall objectives.

Implementation Support

The ARG Premium package provides for ARG expert project implementation support to ensure a successful service launch and to minimize the investment from your organization as well as a smooth transition. ARG’s Project Experience team minimizes your investment in the implementation project and achieves a superior result than managing your own implementations.

ARG drives the project milestones, ensures all parties are informed of progress, and escalates issues to resolution. After turn-up, ARG manages open items to ensure that the final service is functioning as desired.

Your contact for service implementation will vary by project. Full contact information will be provided at project kickoff.

Project Success Validation

To ensure that billing is properly established, ARG will conduct a 1^st bill validation at your request. Simply send ARG your first invoice and we will audit it against the service agreement, taking into consideration any changes made during the implementation process.

First Bill Validation

Inventory and Service Asset Tracking

For ARG-provided services, ARG will maintain a current inventory of circuits and other network assets. A comprehensive inventory report will be reviewed with you annually.

Inventory and Cost Analysis

The Premium level of service includes proactive quarterly reviews of your services to ensure they are aligned with the organization’s needs. Annual budgetary reviews and recommendations on cost management, as well as on-demand invoice reviews, provide regular confidence that services are appropriately priced.

Service and Support

ARGenius Premium service provides full client care if your service is not meeting the organization’s needs or you’d like to make a change. Please contact ARG, instead of the provider, 24 hours a day (Contact ARG or call 703-770-2400). ARG will work to meet your need while insulating you and your team as much as possible.

ARG Professional Services

As part of ARGenius Premium service, you have access to 10 hours of professional services. Some clients use ARG professional services to create training, evaluate services, or create new network designs. If you can imagine a need and ARG can support that initiative, you’ll be supported for 10 hours each year. Additional hours are available at an appropriate rate.

Beta Access to ARG Insights

ARG has thousands of meetings with IT and business leaders and service providers every year. We process tens of thousands of price points and manage numerous requests for proposals. As an ARGenius Premier client, you’ll receive early access to ARG’s summation of major trends and finds that result from this market intelligence. Filled with actionable and strategic information, ARG Insights will give you an unmatched understanding of key trends and opportunities.

Escalation Assistance

If your matter is service impacting, please call 703-770-2407 so that we can begin working on your issue immediately.

The more information we have the faster we can resolve your issues. Please provide the following information in the “message” field for all online service requests.

Issue/Request
Type of Service
Provider
Service Address
Service Ticket # (if working directly with provider)
Provider Point of Contact (if working directly with provider)

Washington DC Headquarters: (703) 770-2400
Maryland Office: (240) 235-0080
Northeast Office: (401) 825-4170
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