Basic Support - ARG, Inc

ARGenius Basic

ARGenius Basic service is designed for businesses that have considerable support resources either in-house or through another vendor. ARGenius Basic is best suited for organizations that want to understand the top products and services in the market. These organizations are confident that they can execute the implementation and ongoing management, including inventory tracking, bill management, and reporting.

Basic is available to all ARG clients free of charge and provides continuous industry-leading technology selection consulting. Once the technology selection has been made, ARGenius Basic provides an escalation process should you or your team require assistance during the implementation of the services.

A service tier breakdown chart listing various service offerings across categories: Solution Design, Sourcing, Contract Management, Value Realization, Inventory & Invoice Management, and Management as a Service.

Quick Reference

Implementation Impasse
Supplier is not able to proceed with implementation or you have a concern regarding the implementation that has not been satisfactorily addressed.

Implementation Escalation
Contact ARG or call 703-770-2400

Please Provide the Following Information for Implementation Escalation Requests:

Type of Service & Provider
Issue/Request
Service Location
Supplier Point of Contact

Technology Evaluation & Selection

Contact your ARG Technology Advisor. If you need assistance, please contact ARG’s support team or call 703-770-2400.

Implementation Support

The ARG Basic package relies on you, the client, to manage the implementation with the service provider. ARG partners with the best suppliers in the industry. These suppliers are expert at implementing their services. In the event of encountering an impasse during the implementation process, ARG will be there to lend support as an escalation resource.

Services Covered

Services transacted through the ARG InSITE selection process are eligible for ARG implementation escalation support.

Support Expectations

ARGenius Basic service provides escalation assistance when carrier resources are not meeting your needs during the implementation of ARG coordinated services. If you have exhausted the available carrier support options, ARG can provide escalation assistance to help you move forward. Once the escalation is complete, ARG will advise on your next best course of action.

If you need ARG’s escalation assistance, Contact ARG or call 703-770-2400 with the information indicated below. Our client services team will open an escalation ticket on your behalf and assign it to one of our implementation experts for review and follow-up.

What You'll Need

All services transacted through the ARG InSITE technology selection process are eligible for ARG implementation escalation support. To obtain escalation support, please have the following information ready when contacting ARG:

The service being implemented and the provider.
The issue or request that has not been satisfactorily addressed by your service provider.
Location for the service being implemented, if relevant
The supplier personnel’s contact information with whom you have been working.

Provider Contact Info

Use the following list to locate the service number for your provider.

Washington DC Headquarters: (703) 770-2400
Maryland Office: (240) 235-0080
Northeast Office: (401) 825-4170
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