Erica joined ARG in 2004 with a background spanning network provisioning, project management, carrier sales, and account management. She is currently heading up our marketing and business development efforts. 20 + years of technology experience gives her a wealth of information to support our clients and business partners. Feel free to contact her with typos, seminar ideas, or if you know someone who could benefit from working with ARG. Favorite Technology: UCaaS & Omnichannel Contact Center Why? The ability to integrate with an AMS or CRM and engage members or clients via chat, text, or social. Integrations can also tie in with mobile to provide an exceptional user experience. With an increasing percentage of millennials in the workforce this is a differentiator for our association and business clients to drive membership and customer engagement as well as revenue.