Our service and support team provides you with a single interface for all of your vendor relationships, so you get the benefits of a multi-provider solution without the complexities.
ARG prides itself on being the most trusted technology consulting firm in the Washington DC area and the largest full-service technology agency in the nation. ARG has forged its reputation as a leader in the technology space by reducing the risk of technology change for our clients. ARG does not charge for its service. Our unique business model allows ARG to provide the following services free of charge:
Technology Consulting: ARG’s experienced consultants and technology specialists will assist you in designing a solution that addresses your business needs, creates resilient services and provides a path for technology evolution. ARG is staffed with industry veterans with experience of managing thousands of client services for decades. Wherever your organization is in your cloud and communications strategy, ARG has the staff to support your needs.
Streamlined Procurement: ARG transforms your technology strategy into reality by sourcing bids from multiple solution providers using best practices from our thousands of clients. Hand selecting options from hundreds of technology service providers allows ARG to explore and recommend the best products available in the market across multiple platforms.
By mixing and matching the services from various carriers, your network can achieve greater functionality, increased resiliency, and reduced cost. Our service and support team provides you with a single interface for all of your provider relationships, so you get the benefits of a multi-vendor solution without the complexities.
White Glove Implementation: After the consulting process has completed, your dedicated project team digs into the solution and paperwork to ensure we have a “clean” order to get you off to the best start possible. They then act as client advocates throughout the implementation process, providing communication and oversight to prevent your order from getting stuck in the pile or in a black hole. They monitor project calls and check online systems to make sure your project is consistently hitting the milestones. They quickly react and escalate if projects go off target. ARG’s Project Support Specialists make all the difference for a successful implementation. Experience has taught us you can’t always rely on the service provider to deliver, so ARG’s team gives the extra care, oversight and attention to ensure the best possible transition experience.
Implementation Engineering Support: Service provider changes can be complex and technical. Projects can always benefit from resource that is familiar with the process to understand and translate the information. Experience and expertise matter so ARG has extremely skilled engineers available to engage with clients on new solutions and to assist throughout in-flight projects. From industry best practices to configuration questions on technologies both aging and bleeding edge, ARGs engineers are engaged. Our engineers are scheduled and available to participate to make sure your implementation is handled correctly on the day of important project events. They can also step in to resolve unexpected issues that arise. Don’t rely only on carrier technicians, who are often times contractors, to maximize your project’s technical needs. Align yourself with ARG’s engineering resources and bring the best in the industry to ensure a successful outcome.
On-Going Support: Ever become frustrated trying to get in touch with your service provider? Who hasn’t! ARG solves that frustration by providing round the clock, live answer, US based support for your services. When you use ARG for your technology solutions, whether you are in the Washington DC / Baltimore metro area or anywhere in the world, ARG wants to be the one resource you call when you need help.
If you have a service or billing issue or question, you simply call ARG. One number covers all services and any type of question or issue that may arise.