ARG’s mission is to protect clients from obsolescence by providing IT clarity and advising our clients about technology changes. The CXM-MS is a critical role at ARG, ensuring our clients utilize the Telecom Expense Management tool to manage their inventory, invoices, allocations, and billing disputes. This provides our clients with a holistic view and a baseline of their expenses, inventory, and contracts. As the CXM-MS you will play a key role in streamlining the business processes while making improvements toward efficiencies and optimization.
The goal of the CXM-MS is to provide an overlay to ARG’s clients who are utilizing a TEM platform and embody the role of a facilitator and experience-creator. In this role, the CXM-MS will understand the clients’ expected business outcomes and help them reach those objectives by working within the TEM platform and with the client personnel while ensuring an excellent client experience. Continually reviewing and evolving the collection of processes ARG uses to track, oversee, and organize every interaction between the customer throughout the lifecycle.