Advanced Support - ARG, Inc

ARGenius Advanced

ARGenius Advanced service is designed for businesses that have sufficient support resources in-house, or through a vendor, to support their services themselves. ARGenius Advanced is best suited for organizations that want to understand the top products and services in the market. They’ll enjoy a fully supported implementation experience. On-going support is self-managed. These organizations want assistance with provisioning but are confident they can handle the day-to-day challenges including service changes, inventory tracking, bill management, and reporting.

The Advanced service package provides the ability for clients to escalate on-going service issues that they have not been able to resolve after numerous requests to the service provider.

A service tier breakdown chart showing various services categorized under Basic, Advanced, Premium, and Premium+. Each service is detailed with the availability noted per tier.

Quick Reference

Service or Support Impasse

Supplier is not able to correct an issue or clear a trouble.

Please Provide the Following Information for All Support Escalation Requests

Issue/Request
Type of Service & Provider
Service Location
Supplier point of contact
Service ticket

Service & Support Escalation

Fill out the form below or call 703-770-2400

Technology Evaluation & Selection

Contact your ARG Technology Advisor. If you need assistance, please contact ARG by using the form below or call 703-770-2400.

The ARG InSITE technology evaluation process is unique in the industry. The InSITE process walks through the business value sought, the team assembled, detailed requirements, and desired outcomes. Alternate approaches are considered, then the entire market of solution providers for the selected approach is evaluated on meeting key requirements, value-added features, and total cost of ownership.

References and contract negotiations are also managed to ensure that the “i”s are dotted and “t”s crossed.

The end result of the InSITE process is a technology strategy that is well-thought-out, inclusive, and meets or exceeds the organization’s overall objectives.

Implementation Support

The ARG Advanced package provides for ARG expert project implementation support to ensure a successful service launch and to minimize the investment from your organization as well as a smooth transition. ARG’s Project Experience team minimizes your investment in the implementation project and achieves a superior result versus managing your own implementations.

ARG drives the project milestones, ensures all parties are informed of progress, and escalates issues to resolution. After turn-up, ARG manages open items to ensure that the final service is functioning as desired.

Your contact for service implementation will vary by project. Full contact information will be provided at project kickoff.

First Bill Validation

To ensure that billing is properly established, ARG will conduct a 1^st bill validation at your request. Simply send ARG your first invoice and we will audit it against the service agreement, taking into consideration any changes made during the implementation process.

Inventory and Service Asset Tracking

ARGenius Basic service provides escalation assistance when carrier resources are not meeting your needs during the implementation of ARG coordinated services. If you have exhausted the available carrier support options, ARG can provide escalation assistance to help you move forward. Once the escalation is complete, ARG will advise on your next best course of action.

If you need ARG’s escalation assistance, Contact ARG or call 703-770-2400 with the information indicated below. Our client services team will open an escalation ticket on your behalf and assign it to one of our implementation experts for review and follow-up.

Ongoing Service

ARGenius Advanced service does not provide ongoing service and support. Advanced service clients are responsible for periodic interactions with their providers. These interactions might include opening service tickets, placing change orders, disputing charges, etc. You can find the contact information for your service provider using the search bar below.

Service Ticket Escalation

ARGenius Advanced service provides escalation assistance when carrier resources are not meeting your needs. When you have opened a service ticket any time after implementation and you have exhausted the available carrier support options, ARG can provide escalation assistance to help you move forward. Once the escalation is complete, ARG will advise on your next best course of action.

ARG can typically escalate a trouble ticket no earlier than 4 hours after the service ticket has been opened with the carrier.

If you need ARG’s escalation assistance, please fill out the form below or call 703-770-2400 with the trouble ticket number, a description of what you are experiencing, a summary of what the provider has communicated to you, and your supplier contact information.

Provider Contact Info

Use the following list to locate the service number for your provider.

Escalation Assistance

The more information we have the faster we can resolve your escalation. Please include the following information in the “message” field for all escalation requests:

Issue/Request
Type of Service
Provider
Service Address
Provider Point of Contact
Service Ticket #

Washington DC Headquarters: (703) 770-2400
Maryland Office: (240) 235-0080
Northeast Office: (401) 825-4170
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