ARGenius Advanced service is designed for businesses that have sufficient support resources in-house, or through a vendor, to support their services themselves. ARGenius Advanced is best suited for organizations that want to understand the top products and services in the market. They’ll enjoy a fully supported implementation experience. On-going support is self-managed. These organizations want assistance with provisioning but are confident they can handle the day-to-day challenges including service changes, inventory tracking, bill management, and reporting.
The Advanced service package provides the ability for clients to escalate on-going service issues that they have not been able to resolve after numerous requests to the service provider.