Enterprise Account Manager

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Enterprise Account Manager Position Overview

ARG seeks a self-motivated, independent, and highly driven Enterprise Account Manager (EAM) to support key clients. The role of the EAM is to build a superior client relationship via trust with key ARG clients. This position focuses on driving exceptional customer service while protecting key accounts from obsoletion through education, selection, and deployment of new technologies. To be successful, the role requires great attention to detail and a commitment to building mutually beneficial, multi-point customer relationships. The expectation for this role is a highly advanced understanding in effective client management and relationship building in addition to developing compelling technology solutions for clients leveraging the ARG portfolio. The role requires providing ongoing support and management of the accounts from implementation throughout the life of their contracts.

Qualifications:

Proven track record managing large client accounts
Ability to utilize business acumen to understand the customer’s business, provide industry input to develop and position the ARG value proposition
Experience orchestrating & conducting business meetings with various client roles including C-level and Director level
Accomplished in proactively growing customer knowledge and relationships within an account
Ability to distill information provided from the client, collaborating with the internal ARG team to create a strategic account plan
Effectively articulate the ARG expertise, strategy, support model and value proposition to clients
Experience positioning and furthering solutions in the UCaaS, Cloud Compute, Security and SD-WAN space (including presenting and educating on differentiators)

Responsibilities

Develop and nurture long-term business relationships with the goal of being considered a member of the client’s team (trusted advisor); leveraging the proper ARG resources where applicable
Track upcoming client projects and our deliverables to support them for all assigned accounts using ARG’s tools/systems; work closely with the Enterprise Team
Proactively and efficiently manage resources, communicate with dedicated teams, virtual teams around opportunities to ensure successful outcomes
Serve as the day-to-day liaison for assigned clients. Ensure successful and timely completion of customer requests
Work with the ARG Enterprise Consultant to align the overall solution to the customer’s business needs, challenges, and technical requirements
Bring in proper resources which will allow ARG to execute solution development and deployment to existing customers
Articulate and evangelize the vision and positioning of both the company and products and secure strategic commitments
Accurately forecast business and track against the baseline and account plan
Understand account history and the account relationships
Local travel and occasional national travel will be required

Requirements

5+ years of enterprise account management experience
Bachelor’s degree preferred
Experience creating and executing accurate quarterly and annual business plans
Proven track record of consistently meeting or exceeding assigned goals and targets
Excellent in-person and web presentations skills
Ability to extract critical requirements/action items out of a meeting to prepare accurate summary
Skilled in communicating complex concepts and technical benefits in business terms to the executive level
Self-motivated, independent, and highly driven to succeed and help clients transform their organizations

This position reports to the office daily, so you must be local. You are required to be a green card holder or US citizen as ARG is not sponsoring visas at this time. Email careers@myarg.com to submit your resume.

Submit Your Resume

ARG is an award-winning consultancy and broker of technology services with over 25 years as an industry leader. ARG leverages market research, technical resources, and industry best practices to help our clients procure the best solution at the best price. On average, we find savings of 20-40% on technology spending. ARG has been named to both Top Work Places and Best Places to Work by The Washington Post and Virginia Business.

ARG is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state law relating to discrimination in employment.

Washington DC Headquarters: (703) 770-2400
Maryland Office: (240) 235-0080
Northeast Office: (401) 825-4170
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